EuroSlots Casino Complaints

So I played trough the welcome bonus and came out with €497 in winnings and made a withdrawal. This was a month ago on the 3rd of february. I've been in contact with support ever since and it's been a variety of excuses. All from having technical issues with my withdrawal only on the entire site, from controlling my gambling history a month after the withdrawal was done to making standard controls more than a month after the withdrawal first was done. I'm feeling kinda helpless. The excuses they're making are just absurd and it's not even a substancial amount of money we're talking about.

Regulation provides for the withdrawal of 3-5 days. I can get a win on December 11. Each operator provides a variety of information. Originally requested details without Swift, I gave them a screenshot of Internet banking, offered to translate into English - refused. After 5 days, they said payment back, accused me that I had not correctly presented the details. He hinted that perhaps they need a SWIFT? - They agreed and sent to re-payment. For the past fortnight he goes before me. Outcome: Payment documents do not provide constantly ask zanogo bank details, my objections that I provided it THREE TIMES - do not respond. At stake is refusing to send payments (deposits were from the card). The money is still there.