Complaint #2 EuroSlots Casino

Claim to paid my withdrawal, but never received it

By magni

10 years ago

Regulation provides for the withdrawal of 3-5 days. I can get a win on December 11. Each operator provides a variety of information. Originally requested details without Swift, I gave them a screenshot of Internet banking, offered to translate into English - refused. After 5 days, they said payment back, accused me that I had not correctly presented the details. He hinted that perhaps they need a SWIFT? - They agreed and sent to re-payment. For the past fortnight he goes before me. Outcome: Payment documents do not provide constantly ask zanogo bank details, my objections that I provided it THREE TIMES - do not respond. At stake is refusing to send payments (deposits were from the card). The money is still there.

Disputed Casino EuroSlots Casino

Reason Delayed payment

Amount €20

Discussion

AskGamblers

• Support Team

10 years ago

Based on player's last comment, we consider this case as resolved and it is now officially closed.

EuroSlots Casino

• Representative

10 years ago

Hi Magni,

We're glad to hear that you have received your payment. Once again apologies for the delays and misunderstandings.

Kind regards,
EuroSlots

Inactive user

10 years ago

@askgamblers I understood !

@euroslots Generally, less than 24 hours of your second payment came.

I'm waiting with the closing theme ( 10 days ?) And to deal with first payment. Euroslots let me know when payment will return to you.

AskGamblers

• Support Team

10 years ago

Dear @magni,

As you have been previously advised, we could understand your disappointment of the whole situation. No one feels happy to get withdrawal request delayed for so long. However we would like to ask you to change the overall tone of your communication via AskGamblers Complaints Process and calm down if possible please.

We will leave this case reopened for as long as necessary for you to confirm the credit card refund. Hope you realize that it will take some time for the transaction to appear in your account, so we will appreciate your tolerance during this period.

EuroSlots Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $286

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

EuroSlots Casino Complaints

See all complaints for this casino

Delaying withdrawal with absurd excuses

So I played trough the welcome bonus and came out with €497 in winnings and made a withdrawal. This was a month ago on the 3rd of february. I've been in contact with support ever since and it's been a variety of excuses. All from having technical issues with my withdrawal only on the entire site, from controlling my gambling history a month after the withdrawal was done to making standard controls more than a month after the withdrawal first was done. I'm feeling kinda helpless. The excuses they're making are just absurd and it's not even a substancial amount of money we're talking about.

Resolved

€497