Ag Awards

EuroSlots Casino - Delaying withdrawal with absurd excuses

Complaint Info
Disputed casino EuroSlots Casino
Reason Delayed payment
Amount € 497
Posted on March 9, 2016

So I played trough the welcome bonus and came out with €497 in winnings and made a withdrawal. This was a month ago on the 3rd of february. I've been in contact with support ever since and it's been a variety of excuses.

All from having technical issues with my withdrawal only on the entire site, from controlling my gambling history a month after the withdrawal was done to making standard controls more than a month after the withdrawal first was done.

I'm feeling kinda helpless. The excuses they're making are just absurd and it's not even a substancial amount of money we're talking about.

Posted on March 9, 2016

Hi Jrizzo,

Apologies for the delay in payment. Please be assured that it will be processed today.

Please confirm once you have received your withdrawal.

Kind regards,

Posted on March 9, 2016

Hello Euroslots.

Yes, I have recieved the money.

Would you be so kind to explain to me the reasons why my withdrawal were delayed for over a month?
Because, as I explained before, the reasons to why my payment was delayed has been many different kinds of reason.

I'm actually literally laughing my ass off at the fact that 1 day after I report you to MGA, and 1 hour after my complaint is accepted on Askgamblers, the money magically appear on my account.

I wouldn't recommend anyone who lays eyes on this complaint to trust Euroslots with 1 dollar of your money, be aware..

Posted on March 9, 2016

Hi Jrizzo,

We thought it was better to provide you with only the necessary information that the case had been solved but since you asked for more details:

There was an on-going investigation (involving 3rd parties) with several potentially linked accounts that caused this delay. We understand the frustration from your end and can only apologize for the delay and any misunderstandings during this time.

As ironic as it may sound, a decision was made yesterday at around lunchtime to proceed with the payouts of all accounts under investigation, however I understand that it doesn't look like a coincidence.

We are doing our utmost to offer safe, fair and secure gambling and can assure you, and everybody else that this was a case out of the ordinary and that we are pleased that the case has now been resolved.

Kind regards,

Posted on March 9, 2016

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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