BTC Casino Complaints

I deposited .0349 btc yesterday, and made sure to decline any and all bonuses prior, to play "3D Racetracks". I played for an hour or two to which my balance nearly got to zero and I worked it back up to a balance of 0.11967029 BTC. At that point I decided to cash out 0.10067029 BTC; leaving .0019 in the BTC account. I woke up this morning to an email entitled " Ticket # $@#*&: Confiscation and Account Closure" and in the email they sighted the reason for closing was their "system detected duplicate account and this is forbidden by the rules of the casino. You can create only one account here. That's why your account was closed and all the winnings confiscated."....I have only one account and have only ever had one account. I haven't ever even tried to open a second account. Earlier that day I withdrew a small amount to two of my BTC wallets, one being Bittrex, and had no problem.
I would like to get my entire 0.11967029 BTC (deposit and winnings back and at this point don't care if they reopen my account temporarily for me to get the funds out or just send me my funds and don't reopen.
Please advise on what I need to do to get this resolved. If you need any further information please let me know. Thank you!

I have made a small payout request on Monday 14.08.2017 in the amount of 40mBTC. Having seen on their site "Instant Payouts" with 24h pending time I was sure I will receive my small withdrawal the next day. To this day after contacting support via email and chat I have received only excuses "financial department is processing it, specialist is processing it, your withdrawal will be processed soon, withtdrawals are processed manualy and there are a lot of requests,..." BTC withdrawls are supossed to be instant as stated on their site with 24h pending time, also stated in info section on Askgamblers, clearly this is not true with this casino. Again this is a small withdrawal of 40mBTC, and it is taking a week now. Best regards

I requested a withdrawal of 470 mBTC a week ago and still have not received payment. When I talk to the support all they say is it is with the financial department and will take 24 hours, but they have been saying this for a week now. I'm beginning to think I will never see my money.

well on the 13th of jan i won on a slot called wonkey wabbits at btc-casino.io i won little over 1000 mbtc this is the first whole bitcoin ive ever won so ive been overly excited to recive my winning so i prossed a with drawl mind you the site says instant payouts witch pics will prove also the sites terms of service say all withdrawls will be prosses within 24 hours of the time submitted it has been well over 48 hours ill include a copy of my latest message to support they wont awnser any question or give any info mind you i did not use a bonus i am verifyed and am withing the guideline askgamblers set to make a complaint i just want my winnings and to move on money is hard to come by in my family so me even being able to gamble was a privalage let alone i win and feel like im being scammed and not gonna recive my money well im gonna upload all pics that help me think this way and please tell me if im wrong but this doesnt add up or seem right thank you i hope this resolves my issues properly again thank you p.s. look at 8.9.1 in the casinos terms about payout times and now support just told me its not prossing yet but befor told me it was now they say monday ill get it :( please help me not get scammed guys

I was playing Gonzo's Quest mobile and I won 10 free spins. When the main reels split to move to the free spin reels, the game froze on a black screen. After 10 minutes of waiting with nothing happening, I refreshed, and my funds were the same but the free spins that never got played were gone. I contacted support immediately with a screenshot of the frozen screen and was told that only the technical department could fix the problem by crediting the spins or some sort of compensation. I was told by support that they would refer it to the tech department and that I would hear back from them soon about rectifying the situation. After I didn't hear back for a few days, I contacted support again, spent 20 minutes or so trying to explain the situation again, got the same answer that they would refer it to the tech department again and I would hear back soon with a solution. Another week passed and I heard nothing. I contacted support again, wasted even more of my time explaining it and got the same response. This time, I waited two weeks and never heard from the tech department. Yet again, I contacted support and was told for 4th time that they would refer it to the tech department and I would be contacted with a solution soon. After a month of not hearing back, I contacted support again, explained the situation, which took even longer, as the story kept growing, and for the 5th time, I was told they would refer it to the tech department. This time, the support member guaranteed me that I would hear back from the tech department with a solution to compensate me for the missing spins. Another two weeks passed and nothing. I tried sending multiple emails to the site and contacted support literally another 7 to 10 times about the missing free spins, and every time I got the run around about how they couldn't help me but that the tech department would be forwarded the matter and that I would have it resolved by them soon. At one point, the guy had the nerve to say that two months was not an unreasonable amount of time to wait to have such a matter resolved. I couldn't believe that he actually said that and I am positive that no one outside of their casino support staff would ever agree with such an outrageous statement. I am so frustrated and the complete and utter disrespectful way that my problem has not been even remotely taken seriously. I am very irritated that I can't seem to get in touch with anyone via email or otherwise, aside from the live chat support staff that clearly don't have the power to do anything at all to provide any sort of actual support. They might as well not even have a support option, as it has proven 100% useless. I was a regular depositor on the site until this issue, and they were unwilling to simply credit my account with even a measly 50 mbtc to make up for the 15 mbtc bet that won the 10 free spins, in order to keep my business. Finally after about 8 months, I decided to give depositing another go there yesterday. I got an email offering me a 100% deposit bonus and clicked on the link in the email that said "claim promotion". It took me to the site, so I assumed that the bonus was activated and would be credited to my account. I made a deposit and the bonus never showed up. I contacted support and they asked me for a screenshot of the email to prove that I actually got it from them, and I provided it. This gave me hope that maybe support would credit the bonus that I indisputably was owed. After verifying that I did indeed legitimately get the bonus offer and should have gotten the bonus on my deposit, the support staff member told me that he did not have the ability to add the missing bonus and that he would refer my issue to the tech department. He again told me that I would hear back from them within 7 to 10 hours and that the bonus I was owed would be credited by them. I heard back from the regular support staff again a few hours later, but the message I got just asked me what email address I had signed up for my account with, despite the fact that they already had a screenshot of the email with my email address very clearly visible on it, that they were contacting me on the only email address that they had for me to begin with, and that your email address is your login name at the casino. I replied within a matter of about a minute from getting their message. Since then, no bonus has been credited and I have not heard back from them. I have very little hope that either of these situations will ever be resolved or I will ever be credited with the money that I am rightfully due for either problem caused by their software. When deciding upon a casino to spend your money at, if you care whatsoever about customer service or confidence that when you experience a problem, it will be made right for you, then I highly suggest that you avoid BTC-Casino like the plague. I am not even sure I believe that the "tech department" actually even exists, as in the dozens of times I had my cases referred to them, I was never contacted once by this elusive department. It all felt like their support staff was trained to say every issue was be referred to the non-existent tech department and then the casino counting on the fact that the players would just forget about the funds due or the problem when they were not contacted further or the problem was not resolved. I hope someone with some actual sort of authority or ability to do anything about this matter sees this post, if not so that I can have my issues rectified, but at very least that they actually make an effort to do something about what is essentially a fake customer support department that offers nothing but empty promises, lies, and frustration, and does not have the power to actually resolve anything or provide any actual support whatsoever. It is a joke.

I requested a withdrawal at Dec.. 7th and it is still pending even though the are supposed to process withdrawal withing 24 hours according to their terms and conditions I started a conversation with them the next day, when 24 hours had passed, and asked why it is taking so long. But it seems to be impossible to get any answers from these guys. They only telling me to wait and wait and wait.and I'm getting tired of waiting now and I hope that you can help to solve this matter so I will get my coins.

Made a witdhdraw from BTC Casino 2nd of december 2015 and its still not payed! When asked about it, they give explonations like this "Unfortunately we don't have opportunity to check information about concrete time of your withdraw. All requests regarding in order. We are apologise for such a long delay of withdraw. Please, wait." or "I'm afraid, financial department is already closed for today. Paerhaps, tomorrow or on Friday. We do not have any exact timings, unfortunatelly." Their site says instant cashouts. Its now more than 2 weeks.

The very attractive, responsive btc casino that hosts all the top, well-known games from the best providers and boasts "Instant Cashouts", has delayed my withdrawal request since the 28th November 2015; The 24/7 "Support" have offered me only the best ambiguous and generic responses I could have never hoped for - Some of my favorites: "I filed a request for the withdrawal of today. Wait, please."-2015-11-29 09:42:40 "The matter will be solved soon. Sorry for the delay."-2015-11-30 04:48:58 "I am sure the conclusion will be made in a short time."-2015-11-30 16:14:16 "I retransmitted request for withdrawal."-2015-12-04 10:53:02 After all the very uninformative, copy and paste responses have exhausted their clipboard; You will be sure to hear of the magicless "Financial Department", where, I am told, all these important people sit down and work hours on end to solve extremely complicated mathematical problems they are faced with, for instance - a Withdrawal Request. I have been offered no explanation of why there has been, and still is, a delay in my payment. The casino is unable to tell me when they will process my withdrawals. The support team have explicitly said that they have no influence on withdrawal times and can only submit another request to the financial department to process my withdrawal. The casino does not abide by its' own terms and conditions. I genuinely feel cheated, frustrated and disappointed; They are more than happy to guide you on how to make an instant deposit and offer you all the information you desire; Then when you request your provably fair winnings from them, they can no longer help you and tell you "it's out of their hands". Please be cautious about deciding if you wish to deposit and play at this BTC casino; read all the most up to date reviews available online - AskGambler, etc. I sincerely hope this casino will make some effort to maintain their "reputation" as I have had, up until withdrawal request, enjoyed everything about it.

This casino is terrible- worst experience i have ever had! So on 10/23 i finally won a big jackpot after playing at this casino over a year (and about 25 large deposits made). I won 2800 mbtc. I requested a cashout, and nothing. One week later, after contacting chat numerous times, they always just tell me to wait.. wait... wait... one guy on chat said they can only pay smaller amounts, so i decided to break down my withdrawal request into three 1000 mbtc withdrawals ( i had 3120 mbtc altogether). Finally after 10 days (unheard of for a bitcoin casino, who usually process within 24 hours, also what they state on their website) I received ONE of the three 1000 mbtc withdrawals- that is it. Now it has been 17-18 days and everytime i contact support (literally 100 times now) they say they have no idea when i will get paid, they have no information about it, and that's it. I really need help because first off this is not fair what they are doing their policy is terrible! I earned those funds fair and square and i am afraid i will never see them. Please help me i have threatened them with telling them i am contacting websites, they just don't care.

Requested a withdrawal on October the 18th ( two weeks ago ). It is still pending, their customer support is unable to tell when this will be processed and/or paid. Their T&C say withdrawals will be processed in about 24 hours, so two weeks and no sign of progress, is definitely too long.

I submitted a withdrawal request for 100mBTC over a week ago and it is still pending. The site says that all requests are processed within 24 hours. Support keeps telling me to wait and that withdrawals are processed in a queue but I had a withdrawal for 200 mBTC that was processed 3 or 4 days ago that I submitted AFTER the withdrawal for 100 mBTC.