Brango Casino Complaints

It has been over 3months since I started the verification process and I didn't even get a response for 6weeks and now I'm getting a reply maybe every 2-3 weeks after following up saying the same excuse. This is extremely poor. Theres absolutely no live support aside from a useless bot that can't solve anything how is this casino even in business???

I had won about $300,

So I sent in my valid government-issued passport, and current proof of address, but I then received an email saying it was not accepted and that my winnings had been removed with no explanation of why, nor why were my winnings removed if the documents asked for were provided.

Now as I try to log in I have learned that my account login has been restricted as well. I would like to know why my documents were removed and why my winnings were taken as well as my account blocked. Because as far as I know, I did nothing wrong to get banned nor to lose my winnings. I have emailed support several times and still have not received a valid reason for my account to be locked out

I opened an account with Brango back in September 2022. I’ve played a few times, but I never actually tried to withdraw any winnings that I won when I decided to do that today then my account was frozen right after I did the request, so I refreshed the page and when I tried to sign back in it said that I was restricted not giving a reason why I don’t know what’s going on. I just want my winnings.

I been waiting a week to get verify from the casino.

I reach out to customers service about the issue. No one hasn't responded.

I submitted all my information for the verification on last Monday. Once I submitted it, it said my information has been received and it will take 3-5 days, someone will be in contact with me.

In on there website it usually have a little chat symbol where I can right customer service but I haven't been able to see it on there.

I just need help getting my information verify in getting my $50, thank you.

I've provided all necessary documents plus selfie two different times. Verification has taken a really long time. I've emailed casino three times but only got a pregenerated response from a bot, the email mentions using 24/7 chat on the website but 24/7 chat doesn't exist or work on any browser or device even though they advertise 24/7 chat.

It's been 6 days, still havent been verified.

When I try to get help with a customer service person they end my chat.

I email the casino, but I haven't heard anything back from the casino yet. I'm starting to believe they are scamming their users.

On the site it says 3-5 days but its going on the 6th days now. The customer services is not good at all. What's the point of having customer service if you can't even get the information out of them..

Played the free spins was able to get to the $50. Submitted my documents a week or maybe a little over. Emailed banking team several times still no response. Hoping my issue can be resolved. I have played at other casinos that verify in short time. I really want to play more at Brango but unfortunately can't until I get verified.

I play with multiple casinos & the verification process is pretty quick. I took advantage of bonus spins from Brango Casino. I played & was able to get my balance to $50, which I wanted to withdraw.

It’s going on a week since I submitted my verification documents. I’ve emailed their support team a couple times & the only response they continue to produce is that an email will be sent once it’s done.

There shouldn’t be this long of a wait in order to get verified for $50.

It’s been almost 2 weeks it’s only supposed to take 3-5 days.

Support just gives me the run around saying the banking department will look at it but they can’t see when or if they ever will look at it. This is completely obvious that they’re delaying the verification thinking I will spend the 50$. I won’t do that because max cash out is 50.

Joined Brango because they advertise instant withdrawals. However I can't get my account verified after uploading the requested information 3 times, emailing and reaching out to their online chat over many times over the last 2 weeks. I can deposit money, but can't withdraw my winnings.

I think this is crazy and I shouldn't have to chase them around and reach out constantly for 3 weeks to get my couple hundred dollars. It needs to be fixed.

Can someone please reach out to me so this can get fixed asap??

I accepted a promotional amount of spins from Brango Casino and won some money off of the spins. I then made sure I went through the playthrough that was required and still kept playing.

I went and made a withdrawal request that stopped me stating I needed to send in ID verification. I have sent it in since 8-19-23 and waited a few days with no response. I sent emails asking about it and each response was that in order to withdraw I needed to verify via using the link they sent me. I was to wait until the banking department did the verification and sent me an email when I told them I had sent it in over 4 times. I have again done this now that it is been over a week and a half and still not completed.

I have also gone on and made a deposit which isn't showing up on my account either. I emailed about that also and was told that it won't show up until my balance is below 1.00 which it won't be until I can withdraw. I also sent in my verification again yesterday on 8-30-23.

I have also tried to call 2 different numbers that were found by searching online and one goes to another company and the other is in a different language and can't opt for English. I have even tried to tell them that the chat option on their site isn't working as there isn't the option to click on live chat for some reason and asked for a phone number to call and they won't reply with that number.

I am looking to have this resolved today hopefully by them processing my ID verification and allowing me to fully withdraw my winnings and now the amount of my deposit also.

I am attaching screenshots of my emails back and forth with them as documentation.

After making several deposits at this casino and their sister casinos I was offered a bonus that had a $50 max cash out and play through requirements.

After meeting those requirements and doing the selfie with license verification I was sent an email congratulating me.

Then immediately after another email declined the withdrawal due to my not replying to the email. This is because all of the emails I was replying to were being rejected by the Brangos email server.

I reached out to their documents as well as payments depts and was told it would be taken care of.

Well since then I have attempted to cash out at least 5 times and the same thing happens one email saying to reply then a following email saying their server rejected the reply. This is very shady behavior from what I thought was a reputable group of casinos. All I want is the 50 dollars. Especially since I’ve never won a dime from Brango.

Over the past several days, I have encountered numerous issues while attempting to verify my account, and the lack of assistance and clarity from customer service representatives has been incredibly disheartening.

When trying to verify my account, I followed the instructions provided by the customer service team and uploaded images of my driver's license front and back, along with a selfie of myself holding the license. However, during the uploading process, I received conflicting messages. Initially, it showed that the upload failed, but then suddenly, it flipped to a confirmation screen, stating that the images were successfully uploaded. This inconsistency in feedback raised concerns about whether my documents were properly received.

Seeking clarification and reassurance, I reached out to customer service via chat on multiple occasions. However, despite my efforts, none of the representatives were able to verify whether my images were successfully uploaded or not. They merely advised me to wait for up to 5 days without providing any real assistance or resolution to my concerns.

To my dismay, after a few days, I received an email from the banking team requesting the same documents that I had previously uploaded. Once again, I faced the same issue with the upload process, receiving conflicting messages of "failed" and then "successfully uploaded." I took the initiative to attach the images to my reply to the banking team and notified customer service of this development. At this point, I pleaded for an expedited resolution, considering the protracted wait I had already endured and the lack of assistance in verifying my uploads. However, I was met with the same dismissive response, being told to wait another 5 days.

This ordeal has been a frustrating and time-consuming experience, and I feel like my concerns have been largely ignored. I would like casino Brango to take immediate action to resolve this matter promptly and transparently. I have provided all the necessary documentation as requested, and it is now casino Brango's responsibility to verify and confirm my account status without further delay.

I kindly request that the banking team prioritize my case and provide me with a definitive resolution within a reasonable timeframe. It is essential for me, as a customer, to feel supported and acknowledged throughout this process. I expect better communication and assistance from customer service team going forward.

Thank you for your attention to this matter.

I deposited $52.07 in Eth on 7/21/23 to Brango, and it was confirmed completely at 6:40 pm. I also deposited under the no rules 20% bonus. Over the next 5 hours and 5 chats, I get no where with Brango. I even send the link to etherscan of the confirmation of deposit. I continue to get nowhere.

In the early morning hours, I contacted the vip manager via the what’s app. I listed my issue, along with all the chat conversations. Patrick responds that my deposit has been credited, and apologies for my inconvenience.

I go to my account, and nothing has changed. I contacted support again, and the start the charad again. Finally, they say to contact vip on what’s app to handle further issues. Patrick on the app states he doesn’t know why they can’t see it or where the glitch is. He then says he’ll check with them, and then I’m ghosted. It’s now pass 24 hrs, and casino won’t respond anymore. I’m a loyal weekly almost daily depositor who is finally fed up.