Bdmbet Casino Complaints

Hello I have problem with this casino. I played only one time in july and I won almost 5k euro. Since then, they are making me verify same documents that I sent by now for sure more than 5 times. Everything I verify, they ask me to send again new documents for address verification and deposit again. Every time I send that and they just keep asking for it again and again. I don't understand why are they are doing that. Only reason can be that they don't want to pay, that's my assumption. Please, please, can you help? I attach our emails.

They froze my account without giving any explanation, and there were 950 dollars in my account.

They froze my account in January, and my account had already passed all the KYC verification.

I deposited nearly 1,600 USD with them, and it's still in the red. I haven't withdrawn a single cent from them!

The principal amount has not been returned either.

Please help me get my money back.

Hello,

I registered at Bdmbet Casino on March 17, 2025. I won money. I made a deposit. I wagered the deposit multiple times. I successfully passed all verifications and requested half of my balance for withdrawal. But a couple of days later, my account was blocked without explanation. There are 798 euros on the account. They were simply stolen. I wrote to support by email, but support ignored me. I don’t know what to do and how to withdraw my money. I really hope for your help.

Please, I've been waiting for a refund of 80.36 euros since February 27th.

On March 7th, I was asked for a bank statement to prove that I hadn't received the refund. I sent it and haven't received any response.

I've accessed the chat every day since then, and they just tell me to wait while the department in charge is working.

I think more than one month for a refund is more than enough.

Please, I need a solution as soon as possible.

Thank you,

< first name removed >

Hello,

On February 23rd, I created an account on Bdmbet.

I did all the verification procedures, everything was fine, I started depositing money, I lost quite a lot, and towards the end I started winning. I made two withdrawals, 750 ron and another 900 ron, They approved my withdrawals on the 25th and 26th. I will also send screenshots of emails from them from this entire period attached.

Over the course of several days, I kept trying to contact them by email or online chat to find out why I wasn't receiving the money, at first they said it would take 5 working days, after the period passed I contacted them again, and they decided to close my account for administrative reasons.

Through several emails they keep telling me to be patient, two days ago I spoke to an online agent and he asked me for a bank statement from 23.02 to 03.03 as proof that I did not receive the money, he told me that the request was registered and that he would get back with an answer soon.

Today, I contacted them by email and asked for the same documents again. As you can see in the emails,.

They lie and keep postponing. I don't want to have anything to do with them anymore, I just want them to give me the money I won and that's it!

Please help me because I don't know what else to do with them.

Attached you have all the evidence, and if there is anything else you need, please let me know.

Hello all,

A few days ago I complained about the Ninecasino. After that, they withdrew my money, but closed my account. And also closed the account in a similar casino BDMbet. But BDMbet didn't withdraw my money and closed the account. There is no access to my account. There are no notifications from support and no response to my letter either. I have 403.21€ in my account.

I joined the casino about a month ago. I made some bets and I made the deposit. On February 17th, I successfully passed verification through the casino website. I made a few more bets and won 403.21€. I haven't logged into my account for over a week. Now it's blocked without any notifications. The money was stolen by the casino. I want to withdraw the money.

Thank you for your attention

Best regards,

< First name removed >

Hey I want to tell you my problem regarding my withdrawal issue with bdmbet casino.

I have issues in my bank account so I can't withdraw money in bank account.

Kindly please help me.

I want my fund's in crypto currency.

So please give my withdrawal funds in crypto currency.

I'm withdrawal also in crypto currency usdt trc20 but they not approved my withdrawal.

Please help me.

I am writing to formally complain about the severe difficulties I am facing with withdrawing my winnings from this casino.

On January 13th, I requested a withdrawal of €1,000 from my total winnings of €6,000.

Initial Verification Issues: Immediately following the withdrawal request, I was asked to provide further identification, including a selfie. I promptly complied with this request and it it was subsequently verified.

Withdrawal Restrictions: I discovered that the only available withdrawal options are bank transfers or cryptocurrency. Despite depositing funds using a card, direct withdrawals to that card are not supported.

Ongoing Withdrawal Declines and Verification Requests:

1. I attempted a bank transfer to my Revolut account, which was subsequently canceled.

2. I was then instructed to upload a bank statement showing transactions from the card used for deposits. After uploading the statement and undergoing another verification process, I resubmitted the withdrawal request.

3. This request was also canceled, with the explanation that withdrawals to Revolut were not yet available. I was advised to email the casino for further assistance.

4. I emailed the casino but received no response.

5. I contacted live chat and was instructed to use my local bank IBAN instead.

6. I submitted another withdrawal request to my local IBAN, but it was also canceled.

7. I was then asked to upload proof of address and proof of ownership of the IBAN number to prevent further delays.

Uninformed Withdrawal Cancellation: I checked my account 24 hours later and discovered that my most recent withdrawal request had been canceled over 12 hours prior, with no prior notification via email.

Lack of Support: I contacted live chat again to express my frustration and inquire about the reason for the cancellation and the next steps. However, I was only informed that I would be receiving an email, which I never received.

This series of events has been incredibly frustrating and has severely impacted my trust in your platform. The constant delays, multiple verification requests, and lack of communication are unacceptable. I feel as though I am being taken for a ride.

I demand an immediate resolution to this issue. I request the successful processing of my withdrawal request and a clear explanation for the repeated cancellations and delays.

I expect a prompt and comprehensive response addressing my concerns and outlining the steps you will take to rectify this situation.

Hello, I played with bdmbet for long time, I had several withdraws from them and they suddenly suspended my account and they asked for a lot of extra documents (it was about october 30) I sent them everything and my account is verified but they do not want to unsuspend my account and they do not want to withdraw my money, also they rarely answer and they answer stupid things (for example they switched up romancasino and bdmbet documents and bdmbet asked for romancasino related stuffs) the live chat just says I need to wait, they can't do nothing, so 0 help in email or live chat and I'm waiting for half a month now, for example they send this email 5 days ago (this was the last correct answer from them) Im pretty sure they just don't want to pay because its been more than 14 days and they still didnt resolved it.

I recently registered at BDM Bet Casino and on June 15, 2024, I paid via giropay and won €226

I requested a withdrawal However, I had to verify myself first - that went quickly. Driving license and a selfie by turning my head in circles.

Now I was verified On June 17th, 2024 I received an email telling me to upload a document.

Deposit document Even though I was successfully verified.

22.06.2024

My account was verified again tonight according to the email. However, according to the verification process, I was already verified. My winnings have not yet been processed according to the procedure on the casino site and have not yet been paid out see screenshot

Today June 24, 2026, 2:54 p.m

I still haven't heard anything about the casino Although support was notified several times and they told me that they would report this to the responsible department,

My withdrawal request has not been processed yet, as can be seen in the screenshot.

I don't think I've ever waited as long in a casino as I did at BDM Bet Casino.

For me at the time the worst casino, I don't understand how it could have such good scores in Askgambler and Casin Guru