Complaint #36 Bdmbet Casino

Withdrawal blocked impossible crypto wallet verification

By sinrodeos

1 month ago

I am filing this complaint because I am unable to withdraw my funds from this casino despite completing all requested verification steps.
I have successfully provided the following documents:
    •    Valid proof of identity (KYC approved)
    •    Proof of address
    •    Proof of deposits made to the platform
    •    A recent bank statement as proof of funds
All of the above are standard and sufficient verification documents, yet my withdrawal has not been processed.
The casino is now requesting a “certificate of cryptocurrency wallet ownership” that includes my name, email address, and possibly my physical address and phone number.
This requirement is technically impossible to fulfill when using centralized cryptocurrency exchanges such as MEXC. Wallet addresses provided by such platforms are not issued under a personal name and do not display ownership details like name or email in a single document. I have already submitted screenshots from MEXC showing my deposit transactions, clearly demonstrating the origin of the funds and my activity.
I have explained this limitation to the support team multiple times, but they continue to repeat the same request without offering any alternative solution or acknowledging the issue.
This leads me to believe that the requirement is being used as a deliberate obstacle to prevent or delay my withdrawal.
I am fully willing to cooperate and provide any reasonable and technically valid verification. However, I cannot provide documents that do not exist.
I kindly request the immediate processing of my withdrawal or a fair and realistic alternative for verification.

Disputed Casino Bdmbet Casino

Reason Declined payment

Amount €1400

Discussion

AskGamblers

• Support Team

1 week ago

Dear @sinrodeos,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bdmbet Casino

• Representative

2 weeks ago

Dear All,

We appreciate your patience as we provide an update regarding this case.

Please note that the player has recently completed our verification process and, as a result, has been informed that they may proceed with withdrawing their balance, after which the account shall be closed in accordance with our decision. This information has already been communicated to the player, and they are fully informed.

Currently, the withdrawal in question is being processed in line with our procedures. Once approved, it may take some additional time before the funds reach the player, depending on the selected payment provider.

Best regards,
BDM Bet Casino

Bdmbet Casino

• Representative

2 weeks ago

Dear Player,

Thank you for your reply.

Please note that the information provided has now been forwarded to the relevant team for review. We will update you as soon as we receive further information regarding your case.

Best regards,
BDM Bet Casino

sinrodeos

3 weeks ago

I would like to clarify that within the MEXC interface, it is technically not possible to display both:
• the full registered email address, and
• the deposit transaction history

on the same screen simultaneously.

The email address is only fully visible within the profile section, while the transaction history is shown in a separate section of the platform.

However, the UID/account identifier is visible in both screenshots and clearly confirms that both sections belong to the same MEXC account.

Therefore, I have attached:
• A screenshot showing the full email address and UID
• A screenshot showing the deposit transaction history and the same UID

This is the maximum level of verification technically possible through the MEXC platform interface.

Bdmbet Casino Complaint Stats

Resolved 12 / 12

Avg. Amount $1,612

Avg. Complaint Duration 21 days

Avg. Response Time 2 days

Bdmbet Casino Complaints

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They asked me 10 times for same documents to verify

Hello I have problem with this casino. I played only one time in july and I won almost 5k euro. Since then, they are making me verify same documents that I sent by now for sure more than 5 times. Everything I verify, they ask me to send again new documents for address verification and deposit again. Every time I send that and they just keep asking for it again and again. I don't understand why are they are doing that. Only reason can be that they don't want to pay, that's my assumption. Please, please, can you help? I attach our emails.

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They froze my account in January, and my account had already passed all the KYC verification.

I deposited nearly 1,600 USD with them, and it's still in the red. I haven't withdrawn a single cent from them!

The principal amount has not been returned either.

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Hello AskGamblers,

I am submitting this complaint against BDM Bet Casino due to repeated document requests and the unjustified blocking of my €6,826.18 withdrawal, despite full cooperation and verified submissions.

Here are the facts:
• I deposited €500 to BDM Bet and later requested a withdrawal of €6,826.18.
• BDM Bet requested a bank statement showing:
• The €500 deposit made to their platform.
• A €997.99 recharge made earlier through a Tabacchi shop in Italy (which funded my account).
• I submitted this full bank statement more than three times via:
• Their website upload system
• Direct email
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Their own support team confirmed seeing the €997.99 transaction, meaning the statement was clearly visible and accepted.

Yet today, they again asked for the same statement, claiming it’s “not visible.” This directly contradicts their earlier confirmations. If they could confirm the transaction previously, how is it suddenly invisible?

This repeated request appears to be either:
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I have fully complied with every document request. Despite this, my €6,826.18 remains blocked, and I’m stuck in a verification loop that is starting to feel intentional.

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Since then, I have submitted all requested documents:

Crypto wallet screenshots and blockchain proof of deposit,
Three months of payslips (February–April),
Completed source of funds questionnaires,
Answered all their questions about income, occupation, and spending.

Despite this, BDM Bet keeps rejecting valid documents, repeating the same demands, and requesting unrelated information (such as a January payslip, even though I only deposited in March). My income is over €2,400 per month, and I’ve given them proof of over €7,200 in earnings — more than 16x the amount I deposited.

They continue to delay and obstruct verification for no valid reason, while holding onto my winnings. Their actions are unfair, unprofessional, and may be in violation of responsible gambling and anti-money laundering guidelines.

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Please help me because I don't know what else to do with them.

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