Complaint #22 Bdmbet Casino

Will not verify or payout

By AllForCullen

1 year ago

I got a 1336€ win with BDMBET Casino back in March and for the life of me cannot get it from them. I carried out a live selfie, uploaded passport, proof of 2 accounts for deposit and withdrawal, proof of address, proof i have a salary income, over 3 months payslips with statements showing my income received, wealth questionaire completion, lifetime transactions from the account i used to deposit 270€ and each time i get the below email fired at me. I told the Casino numerous times that i opened the account on the 13th March which is outlined on my statement.

Source of wealth must show the origin of the funds used for depositing in our casino, for example, salary statement, proof of business ownership, selling a property, an inheritance payment, or a divorce settlement, etc. (for the last 3 months).

Disputed Casino Bdmbet Casino

Reason Verification issues

Amount €1336

Discussion

AskGamblers

• Support Team

1 year ago

Dear @AllForCullen,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Bdmbet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Bdmbet Casino

• Representative

1 year ago

Hello!

While we understand your frustration, we must reiterate that BDM Bet Casino operates in strict compliance with regulatory requirements and internal security protocols. Our verification procedures are non-negotiable and are applied consistently to all players, without exception.

As stated previously, we cannot proceed with your case unless the requested documentation is submitted in full and meets the necessary verification standards. Regardless of any external assessments or explanations provided, we are obligated to validate the origin of funds and ensure full AML (Anti-Money Laundering) compliance. Informal or undocumented transfers, unfortunately, cannot be accepted as valid proof under our regulatory obligations.

Please note that our actions are in full alignment with both our Terms & Conditions and the applicable legal framework. We remain fully transparent and cooperative throughout this process, and all relevant correspondence and documentation have been thoroughly recorded.

If you are able to provide the necessary documentation, we will gladly continue to assist you. Until then, our position remains unchanged.

Best regards,
BDMBet Casino

AllForCullen

1 year ago

Hey NineCasino Team and AskGamblers Community,

I’m still fuming, but I want to try one last time to get this sorted. I’ve got a statement from my lawyer and an expert that I’m adding here, and I’m begging AskGamblers to back me up on this. They say your refusal to verify me is based on internal policy, not actual rules, and that’s not fair.

Here’s what they’ve advised me to say: I respectfully reiterate my request for a reconsideration of your decision regarding my verification process. From our perspective, my documentation should be accepted as sufficient. The funds in question ("BEE" €8,400 on 7 Feb, "TC" €1,000 on 6 Feb, "TOM" €1,000 on 22 Jan) were transferred to a bank account that wasn’t used to deposit money into your casino. That bank statement was submitted solely for address verification like a utility bil and if I’d used a utility bill instead, you wouldn’t even be poking into those transactions. My deposits to you are well within my proven income range (€6,443.61 in wages from bank statements "14th February 2025 (2).pdf" and "18th March 2025 Banking.pdf"), and the Luxon Pay statement ("Luxonstatementuntil19thMarch.pdf") with MrGreen winnings (e.g., €4,000 on 14 Mar) plus a MrGreen screenshot show where my €100 deposit came from. There’s no direct link between those inheritance funds and my casino account, so withholding verification doesn’t make sense.

I get that you have AML rules to follow, but my lawyer and expert say this feels more like an internal policy overreach than a real regulatory issue. AskGamblers, you have to take my side here this isn’t about breaking rules, it’s about NineCasino’s own stubbornness. I can’t provide inheritance proof because it doesn’t exist it was an informal transfer after a family loss, and it’s killing me to keep explaining. I’ve given you everything, and this delay is wrong

AskGamblers

• Support Team

1 year ago

Dear @AllForCullen,

The AskGamblers Complaint Team is kindly asking you to assist the Bdmbet Casino team further and send the required notarized proof of inheritance.

Please keep in mind that as per the AGCCS Terms and Guidelines, which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process; therefore, please make sure to confirm by posting the public message if you have provided the requested information.

Should you refuse to send the required document or fail to confirm, we will have no choice but to reject the case and recommend that you forward it to the relevant regulatory body.

Thanks for your cooperation.

Bdmbet Casino Complaint Stats

Resolved 12 / 12

Avg. Amount $1,612

Avg. Complaint Duration 21 days

Avg. Response Time 2 days

Bdmbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 10 out of 10 complaints in this category have been resolved.

This operator's average complaint duration is 21 days, while the average duration across all operators is 8 days.

Bdmbet Casino Complaints

See all complaints for this casino

Withdrawal blocked impossible crypto wallet verification

I am filing this complaint because I am unable to withdraw my funds from this casino despite completing all requested verification steps.
I have successfully provided the following documents:
    •    Valid proof of identity (KYC approved)
    •    Proof of address
    •    Proof of deposits made to the platform
    •    A recent bank statement as proof of funds
All of the above are standard and sufficient verification documents, yet my withdrawal has not been processed.
The casino is now requesting a “certificate of cryptocurrency wallet ownership” that includes my name, email address, and possibly my physical address and phone number.
This requirement is technically impossible to fulfill when using centralized cryptocurrency exchanges such as MEXC. Wallet addresses provided by such platforms are not issued under a personal name and do not display ownership details like name or email in a single document. I have already submitted screenshots from MEXC showing my deposit transactions, clearly demonstrating the origin of the funds and my activity.
I have explained this limitation to the support team multiple times, but they continue to repeat the same request without offering any alternative solution or acknowledging the issue.
This leads me to believe that the requirement is being used as a deliberate obstacle to prevent or delay my withdrawal.
I am fully willing to cooperate and provide any reasonable and technically valid verification. However, I cannot provide documents that do not exist.
I kindly request the immediate processing of my withdrawal or a fair and realistic alternative for verification.

Resolved

€1,400

They asked me 10 times for same documents to verify

Hello I have problem with this casino. I played only one time in july and I won almost 5k euro. Since then, they are making me verify same documents that I sent by now for sure more than 5 times. Everything I verify, they ask me to send again new documents for address verification and deposit again. Every time I send that and they just keep asking for it again and again. I don't understand why are they are doing that. Only reason can be that they don't want to pay, that's my assumption. Please, please, can you help? I attach our emails.

Rejected

€5,000

Unreasonable account closure

They froze my account without giving any explanation, and there were 950 dollars in my account.

They froze my account in January, and my account had already passed all the KYC verification.

I deposited nearly 1,600 USD with them, and it's still in the red. I haven't withdrawn a single cent from them!

The principal amount has not been returned either.

Please help me get my money back.

Resolved

Not allowing me to withdraw and giving asking endless doc verification

Hello AskGamblers,

I am submitting this complaint against BDM Bet Casino due to repeated document requests and the unjustified blocking of my €6,826.18 withdrawal, despite full cooperation and verified submissions.

Here are the facts:
• I deposited €500 to BDM Bet and later requested a withdrawal of €6,826.18.
• BDM Bet requested a bank statement showing:
• The €500 deposit made to their platform.
• A €997.99 recharge made earlier through a Tabacchi shop in Italy (which funded my account).
• I submitted this full bank statement more than three times via:
• Their website upload system
• Direct email
• Live chat with their support assistant

Their own support team confirmed seeing the €997.99 transaction, meaning the statement was clearly visible and accepted.

Yet today, they again asked for the same statement, claiming it’s “not visible.” This directly contradicts their earlier confirmations. If they could confirm the transaction previously, how is it suddenly invisible?

This repeated request appears to be either:
• Careless document handling by their team, or
• A deliberate attempt to stall or avoid processing my withdrawal.

I have fully complied with every document request. Despite this, my €6,826.18 remains blocked, and I’m stuck in a verification loop that is starting to feel intentional.

Resolved

€6,826

Casino wont verify my account

I signed up to BDM Bet on March 20 2025, and deposited a total of €430 via cryptocurrency (in 2 deposits). I won €2,600 from my second deposit. I verified my identity using official ID and facial recognition. They paid out €1,000, but have withheld the remaining €1,600.

Since then, I have submitted all requested documents:

Crypto wallet screenshots and blockchain proof of deposit,
Three months of payslips (February–April),
Completed source of funds questionnaires,
Answered all their questions about income, occupation, and spending.

Despite this, BDM Bet keeps rejecting valid documents, repeating the same demands, and requesting unrelated information (such as a January payslip, even though I only deposited in March). My income is over €2,400 per month, and I’ve given them proof of over €7,200 in earnings — more than 16x the amount I deposited.

They continue to delay and obstruct verification for no valid reason, while holding onto my winnings. Their actions are unfair, unprofessional, and may be in violation of responsible gambling and anti-money laundering guidelines.

I request that BDM Bet:
Verifies my account immediately,
Releases the remaining €1,600 in winnings without further delay.

Rejected

€1,600

Bdmbet casino stole 798 euros and disabled my account

Hello,

I registered at Bdmbet Casino on March 17, 2025. I won money. I made a deposit. I wagered the deposit multiple times. I successfully passed all verifications and requested half of my balance for withdrawal. But a couple of days later, my account was blocked without explanation. There are 798 euros on the account. They were simply stolen. I wrote to support by email, but support ignored me. I don’t know what to do and how to withdraw my money. I really hope for your help.

Rejected

Delay in a refund

Please, I've been waiting for a refund of 80.36 euros since February 27th.

On March 7th, I was asked for a bank statement to prove that I hadn't received the refund. I sent it and haven't received any response.

I've accessed the chat every day since then, and they just tell me to wait while the department in charge is working.

I think more than one month for a refund is more than enough.

Please, I need a solution as soon as possible.

Thank you,

< first name removed >

Resolved

€80

Delayed or refused withdrawal 1650 RON

Hello,

On February 23rd, I created an account on Bdmbet.

I did all the verification procedures, everything was fine, I started depositing money, I lost quite a lot, and towards the end I started winning. I made two withdrawals, 750 ron and another 900 ron, They approved my withdrawals on the 25th and 26th. I will also send screenshots of emails from them from this entire period attached.

Over the course of several days, I kept trying to contact them by email or online chat to find out why I wasn't receiving the money, at first they said it would take 5 working days, after the period passed I contacted them again, and they decided to close my account for administrative reasons.

Through several emails they keep telling me to be patient, two days ago I spoke to an online agent and he asked me for a bank statement from 23.02 to 03.03 as proof that I did not receive the money, he told me that the request was registered and that he would get back with an answer soon.

Today, I contacted them by email and asked for the same documents again. As you can see in the emails,.

They lie and keep postponing. I don't want to have anything to do with them anymore, I just want them to give me the money I won and that's it!

Please help me because I don't know what else to do with them.

Attached you have all the evidence, and if there is anything else you need, please let me know.

Resolved

RON1,650

The casino did not withdraw the money and closed my account

Hello all,

A few days ago I complained about the Ninecasino. After that, they withdrew my money, but closed my account. And also closed the account in a similar casino BDMbet. But BDMbet didn't withdraw my money and closed the account. There is no access to my account. There are no notifications from support and no response to my letter either. I have 403.21€ in my account.

I joined the casino about a month ago. I made some bets and I made the deposit. On February 17th, I successfully passed verification through the casino website. I made a few more bets and won 403.21€. I haven't logged into my account for over a week. Now it's blocked without any notifications. The money was stolen by the casino. I want to withdraw the money.

Thank you for your attention

Best regards,

< First name removed >

Resolved

€403

Withdrawal of funds is very delayed

Hello everyone,
A week ago I ordered a withdrawal, but the money has not arrived yet. Support replies with standard phrases that this is normal practice and you need to wait. My account is verified. How long should I wait for the withdrawal? Support does not know who issued the license to the casino. The support is just a formality. It doesn't help in any way. What it is needed for is a big question. Thanks

Resolved

€436