21bit Casino Complaints

I am trying to make a withdrawal keeps getting, which I have done before. I have had my withdrawal cancelled three times with a different reason each time. First they asked for address verification which I have already been verified. Second cancellation they asked for a Skrill receipt showing my deposit. I have never deposited with Skrill so how can I provide a receipt. The last one was cancelled now asking for a paysafe deposit receipt which again I haven’t done. I have deposited with a verified credit card and have already had a payout through a verified bank transfer. They are asking for documents that don’t exist in order not to pay me out

I have been trying to get a $300 payout for 6 business days now. It has been rejected twice for no reason at all and just reversed back in to my account. Attached is an email from them admitting there was no reason for it. Despite what the email says, there has been no follow up. As is sits now, I have applied for a bank transfer with no action on their behalf.

Dear Ask Gamblers team,

As you have already helped me with the same issue at tge same casino (21BIT), not long ago, I am submitting a new complaint. I have made 2 withdrawal requests however , despite their claim that withdrawals are processed in max. 24 hours , still up to now it ia not processes on their side and showing pending. Please help. Attached screenshot of sending withdrawals with time of request visable, as well as screenshots of the 2 automared emails I recived from them acknowledging my withdrawal requests.

Regards,

Luka

Dear Ask Gamblers,

I have played on 21 BIt casino on and off from 2023. In 2023 I have made some withdrawals.
This week I had a good win and requested withdrawal of 2500 EUR. I have withdrawn in 2023, 4K EUR in a single transaction, so the amount of 2500 EUR is not too big for single transaction.
As per their website they process the withdrawal in 24 hours, however it is now close to 48 hours and withdrawal is still pending. I have tried to contact my VIP agent as well as general support email, however no reply for more then 24 hours. I am attaching below screenshot of my account and the withdrawal oending as well as their automated email that zhey got the withdrawal request. In case you need any additional information let me know. By the way...they dont even have livechat.