Complaint #11 21bit Casino

Asking the impossible again

By Josh K.

1 year ago

Message on forum

I am trying to make a withdrawal keeps getting, which I have done before. I have had my withdrawal cancelled three times with a different reason each time. First they asked for address verification which I have already been verified. Second cancellation they asked for a Skrill receipt showing my deposit. I have never deposited with Skrill so how can I provide a receipt. The last one was cancelled now asking for a paysafe deposit receipt which again I haven’t done. I have deposited with a verified credit card and have already had a payout through a verified bank transfer. They are asking for documents that don’t exist in order not to pay me out

Disputed Casino 21bit Casino

Reason Verification issues

Amount $200

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Josh82k

• New Zealand • 3 reviews

1 year ago

This issue has been resolved. As always I would like to thank Askgamblers for the work they do for us. I couldn’t have gotten this resolved without them.
Cheers

21bit Casino

• Representative

1 year ago

Good Day Josh82k,

I hope you are having an amazing day so far!

I have checked your account on my end and I can see that the withdrawal has been successfully approved for you on our end. Please note that bank transfers may take 5-7 business days.

Thank you for your utmost understanding.

If you require any further assistance from us, please do not hesitate to let me know.

Kind Regards,
21Bit Casino

Josh82k

• New Zealand • 3 reviews

1 year ago

As it stands, it’s still unresolved. I got asked for further verification documentation. I had to take a screenshot of my online profile as a form of email verification. (See attached) Not only is my email been verified multiple times before, I have never been asked for it that way as a document. The email came from a new person entering the discussion. I really apologise for not updating here. I was going too today if nothing changed. We are in opposite Timezones.

21bit Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $979

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (66)

21bit Casino Complaints

See all complaints for this casino

Delaying and rejecting payment

I have been trying to get a $300 payout for 6 business days now. It has been rejected twice for no reason at all and just reversed back in to my account. Attached is an email from them admitting there was no reason for it. Despite what the email says, there has been no follow up. As is sits now, I have applied for a bank transfer with no action on their behalf.

Resolved

$30

21bit Casino - Withdrawal again pending more then 24 hours

Dear Ask Gamblers team,

As you have already helped me with the same issue at tge same casino (21BIT), not long ago, I am submitting a new complaint. I have made 2 withdrawal requests however , despite their claim that withdrawals are processed in max. 24 hours , still up to now it ia not processes on their side and showing pending. Please help. Attached screenshot of sending withdrawals with time of request visable, as well as screenshots of the 2 automared emails I recived from them acknowledging my withdrawal requests.

Regards,

Luka

Rejected

€2,500

Withdrawal pending for well over 24hours

Dear Ask Gamblers,

I have played on 21 BIt casino on and off from 2023. In 2023 I have made some withdrawals.
This week I had a good win and requested withdrawal of 2500 EUR. I have withdrawn in 2023, 4K EUR in a single transaction, so the amount of 2500 EUR is not too big for single transaction.
As per their website they process the withdrawal in 24 hours, however it is now close to 48 hours and withdrawal is still pending. I have tried to contact my VIP agent as well as general support email, however no reply for more then 24 hours. I am attaching below screenshot of my account and the withdrawal oending as well as their automated email that zhey got the withdrawal request. In case you need any additional information let me know. By the way...they dont even have livechat.

Resolved

€2,500

Deposit not credited to my online account

I made a deposit of $300 via Neosurf vouchers x3 ($100 each) and the funds are not being put on my account that was at 1:32am Australia Eastern standard time its now 8:30am here and still not on my account. Now I have chatted with there support numerous time they just say wait 2 hours wait 2 hours or we will email u or we will contact soon but nothing there story keeps changing everything now they say 24 hours. I mean it's getting ridiculous.

I spoke with Neosurf they said all they had to do was contact them and Neosurf will confirm with them. I don't understand what's going on with them maybe being slack but it's not that hard.

Rejected

$300