Complaint #5 21bit Casino

Withdrawal pending for well over 24hours

By Luka R.

2 years ago

Dear Ask Gamblers,

I have played on 21 BIt casino on and off from 2023. In 2023 I have made some withdrawals.
This week I had a good win and requested withdrawal of 2500 EUR. I have withdrawn in 2023, 4K EUR in a single transaction, so the amount of 2500 EUR is not too big for single transaction.
As per their website they process the withdrawal in 24 hours, however it is now close to 48 hours and withdrawal is still pending. I have tried to contact my VIP agent as well as general support email, however no reply for more then 24 hours. I am attaching below screenshot of my account and the withdrawal oending as well as their automated email that zhey got the withdrawal request. In case you need any additional information let me know. By the way...they dont even have livechat.

Disputed Casino 21bit Casino

Reason Delayed payment

Amount €2500

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

LookSee

• Slovenia • 4 reviews

2 years ago

Dear 21Bit casino,

1. Yes withdrawal was recieved.
2. VIP manager has never contacted me as promised in your reply, nor have I recived any replies to my multiple e-mails to support and VIP agent.
3. Payment provider has nothing to do with withdrawal PENDING. Pending means that your team has not processed it. Once withdrawal is showing ACCEPTED then yes, then its to payment provider how long it takes.
4. Live chat non exiatant on your site.

Taking all above into consideration, I will not return to play on your site.

Regards,

Luka

21bit Casino

• Representative

2 years ago

Good Day LOOKSEE,

I have taken a look through your account and can confirm that your withdrawal was approved by our payments team on the 20th of May.

However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.

Thank you for your utmost understanding.

I hope this information helps and if you require any further assistance, please do not hesitate to ask.

Kind Regards,
21Bit Casino

AskGamblers

• Support Team

2 years ago

Dear 21bit Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

21bit Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $979

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

21bit Casino Complaints

See all complaints for this casino

Asking the impossible again

I am trying to make a withdrawal keeps getting, which I have done before. I have had my withdrawal cancelled three times with a different reason each time. First they asked for address verification which I have already been verified. Second cancellation they asked for a Skrill receipt showing my deposit. I have never deposited with Skrill so how can I provide a receipt. The last one was cancelled now asking for a paysafe deposit receipt which again I haven’t done. I have deposited with a verified credit card and have already had a payout through a verified bank transfer. They are asking for documents that don’t exist in order not to pay me out

Resolved

$200

Delaying and rejecting payment

I have been trying to get a $300 payout for 6 business days now. It has been rejected twice for no reason at all and just reversed back in to my account. Attached is an email from them admitting there was no reason for it. Despite what the email says, there has been no follow up. As is sits now, I have applied for a bank transfer with no action on their behalf.

Resolved

$30

21bit Casino - Withdrawal again pending more then 24 hours

Dear Ask Gamblers team,

As you have already helped me with the same issue at tge same casino (21BIT), not long ago, I am submitting a new complaint. I have made 2 withdrawal requests however , despite their claim that withdrawals are processed in max. 24 hours , still up to now it ia not processes on their side and showing pending. Please help. Attached screenshot of sending withdrawals with time of request visable, as well as screenshots of the 2 automared emails I recived from them acknowledging my withdrawal requests.

Regards,

Luka

Rejected

€2,500

Deposit not credited to my online account

I made a deposit of $300 via Neosurf vouchers x3 ($100 each) and the funds are not being put on my account that was at 1:32am Australia Eastern standard time its now 8:30am here and still not on my account. Now I have chatted with there support numerous time they just say wait 2 hours wait 2 hours or we will email u or we will contact soon but nothing there story keeps changing everything now they say 24 hours. I mean it's getting ridiculous.

I spoke with Neosurf they said all they had to do was contact them and Neosurf will confirm with them. I don't understand what's going on with them maybe being slack but it's not that hard.

Rejected

$300