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HappyHugo Casino

VERYGOOD 8.09
Players from Virginia not accepted
Average Complaint Response Time: 3 days
Players from Virginia not accepted
Average Complaint Response Time: 3 days

HappyHugo Casino Review

  • Online casino games available in instant play
  • Mobile gaming an option
  • Friendly live chat operators at players' disposal
  • Website secured with SSL
  • No live casino
  • Live chat open from 09:00 to midnight
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General info & Latest Promos
Website https://www.happyhugocasino.com/
Established 2016
Owner Mountberg Limited Casinos
Casino Promotion HappyHugo Casino: 200% up to €200

HappyHugo Casino is an online casino and a mobile casino featuring a friendly robot named Hugo. Parolico Ltd. is running the casino through an exclusive media deal with Flavidus. The casino offers a variety of video slots, table games and video poker variants powered by NetEnt, Betsoft, iSoftBet, Evolution Gaming, Fugaso, Microgaming, and other big industry names. . HappyHugo Casino is licensed and regulated by the Curacao eGaming. 

Restricted Countries and Territories

Players from certain countries cannot play at HappyHugo Casino. The list of restricted countries includes Israel, Curacao, the Netherlands, the United Kingdom and the United States with its territories.

Virtual Games

The list of video slots includes some of the popular titles like the Secrets of Atlantis slot, Starburst slot, Gonzo's Quest slotAriana slot, Twin Spin slot and more. There is also a variety of progressive slots at players' disposal, including the Super Lucky Frog slotBasic Instinct slot and others.

Players looking for table games can go for a variety of blackjack, roulette, baccarat and poker. The offer ranges from American Blackjack, European Roulette and Blackjack Atlantic City to Triple Edge Poker, Texas Hold'Em Pro and Stud Poker.

The video poker offer includes Bonus Poker, 2 Deuce Wild, Double Joker, Deuces and Jokers and plenty of other video poker variants.

While the casino mainly focuses on online slots, should players desire to play something else, they can go for scratch cards.

Live Games

HappyHugo features a number of live games, designed for every player's taste. From Blackjack Live and Baccarat Live to Lightning Roulette, Extreme Texas Hold 'em, and Mega Ball - the players are just to choose their favourite live entertainment and enjoy it!

Mobile Gaming

The casino is available on various devices, including desktops, tablets and smartphones. As HappyHugo Casino is a mobile casino, players can play their favourite mobile slots on the go.

Support

Players can reach the friendly and helpful customer support team via an online contact form and live chat, which is open between 09:00 to 24:00. Alternatively, there is a FAQ section where players can find previously answered queries about accounts, deposits and withdrawals, bonuses and games.

Security and Fairness

Players' sensitive information is secured with SSL digital encryption and guarded with advanced firewall technology.

As the casino features online slots by one of the safest software providers in the iGaming industry, NetEnt, players can be sure they are dealing with some of the most secure and fair games online.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Belgium
    • Curaçao
    • Germany [1]
      • Schleswig-Holstein
    • Hungary
    • Israel
    • Italy
    • Netherlands
    • Puerto Rico
    • Spain
    • Sweden
    • Switzerland
    • Thailand
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

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HappyHugo Casino Reviews by Players

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JayNijhuis 8 reviews
Canada
Message
Reviewed on June 6, 2020

LIKED

Hello, fellow Gamblers. I just wanted to give everyone a fair warning about the shady business practices of Happy Hugo Casino. The Welcome Bonus got me there, 200% with NO WAGERING required on bonus funds. Just give back the bonus money when you withdraw. The first problem I had was they took away my bonus money after a week and I had to screengrab the bonus terms to show on-line support that it says bonus money remains active for 30 days. I finally had it returned to me after about 30 minutes arguing with support.

The next thing you need to be aware of is the list of games you can't play with a bonus. Most casino's will simply block you from playing those games, but not here, Happy Hugo expects you to memorize the list and let me tell you, the list contains some of the most popular games like Book of Dead, Dead or Alive & 2, Secret of the Stones, Reactoonz and more.

Here's what happened, I played Monopoly and hit an absolute miracle 500x on a .30 bet and won $150. I requested a withdrawal and I got an email back saying that because I played some of the restricted games they were taking all of the money away and returning my original deposit. I went back into my betting history and added up all the money won and lost on those games and it came out to a grand total of plus $2.74. Yes, they took away $150 win based on we winning $2.74 on some restricted games.

Here's the other thing that sucks, they have a ridiculous minimum withdraw amount of $80, I've seen huge casinos like Casumo with a minimum $20 withdraw amount. I am not a high stakes guy and don't have a huge budget, so I need a miracle now to get my original deposit of $25 up to $80 or they will get their sneaky hands on that money as well.

I sent their Cashier an email to argue my case, but I'm not holding my breath. They can just say it's on me for not memorizing the list. Funny thing is, in the middle of my time here, they launched a brand new website and still didn't introduce technology that blocks restricted games. This tells me that this is on purpose and they are able to recoup a lot of losses this way by looking through hundreds of pages of betting history and stripping the players of cash.

Just be careful friends, they have it set up in a way they can't lose. Even when they do.

Be safe out there and avoid Happy Hugo.

DISLIKED

Restricted games are listed in bonus terms but those games are NOT locked if playing with a bonus.
Very high withdrawal, a minimum of $80.
Very slow support and make sure you can quote terms because they will try and remove your bonus money early.
Pedro P. 14 reviews
Message
Reviewed on December 11, 2017

LIKED

Probably one of the best Bonus system!
Simple and Clean design.
Fast website.
Withdrawal took 3 days for wire transfer. (Approved in same day!!), so for Skrill / Neteller should be quite fast.

DISLIKED

Specially no LIVE Dealer games. a BIG down for this casino.
Please try to add live dealer games.

As neteller / skrill user, their super bonus is not offered for deposits via this methods...
It's strange...

Again, no Live dealer games.. roulette, blackjack, baccarat..
Please add this and I will definitely play everyday on Happy Huggo!
s9reels 2 reviews
Germany
Message
Reviewed on August 28, 2017

LIKED

I heard of their non-cashable 200% parachute bonus (winnings are immediately cashable) so I thought let's give it a try. Deposited 100€ and got lucky with a Dead or Alive Bonus round. My stake was at 700€ so I checked the cashier and indeed, I was able to withdraw 500€.

Document validation took less than 24 hours and only 1 day later the money arrived in my bank account. The site is user friendly, lots of slots, some might miss some popular brands but they have almost everything from NetEnt.

Which brings me to the only somewhat negative experience:

DISLIKED

NetEnt slots tend to lag. Some more, some less. Blood Suckers was not enjoyable to play at all. Some strange thing happened at Fairy Tale Legends Red Riding Hood - got disconnected during a spin, game reloaded but two spins were deducted from my balance. This happened 3 or 4 times, same double-deduction. Think it paid one time though. This might not be the casino's fault, maybe it's a connection problem with NetEnt, I don't know.

This is the only negative point I experienced, totally happy with the casino otherwise. Very recommended.

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