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Casino Fantasia

Player Rating 13 reviews
4.8/10
13 reviews
Complaint Response 1 complaints
2 days avg. 1 complaints
What we like
  • Unique range of Novomatic slots and bingo games
  • Completely instant-play with a simple layout
  • 24/7 support through email
  • Secured with SSL encryption and a privacy policy
  • Uses a trusted platform
What we don’t like
  • Live chat not currently working
  • Limited selection of table games and video pokers
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Fantasia Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casinofantasia.com
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
German, Polish, Portuguese, English, Spanish
Casino Type
Instant Play

Casino Fantasia is an online casino with a unique selection of Novomatic games and a stunning red-and-black theme. Its instant-play interface makes it easy to get around the site and start playing with no downloads required. Casino Fantasia is licensed by the jurisdiction of Curacao.

Restricted Countries

Casino Fantasia is unable to provide its services to residents of the United States or any country where online gambling is prohibited by law.

Security and Fairness

Casino Fantasia understands that online security is an important element of playing on the web. To ensure safety, they have enabled SSL encryption on their entire website, which prevents anyone from seeing sensitive data that is transmitted for banking or registration purposes. Casino Fantasia also uses a privacy policy to prevent player information from being leaked to third parties.

Although Casino Fantasia has not posted any independent audits, the Novomatic platform is widely regarded as a trusted brand and has been shown to be genuinely random.

StallCation

Complaints

Read the complaints other players have left for Casino Fantasia. Learn more about complaints.

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Casino Fantasia Won't pay my $7000 win
I registered at Casino Fantasia on August 31rd 2014 at 19:03, and received the 1st deposit match bonus of 100$ (I started playing with 200$). I played golden 7 slots using the gamble feature and won about 5000$. I continued playing slots in a game called Twenty for Plenty and won about 2000$ more. Suddenly while playing I got disconnected from the casino server and when I reconnected I was amazed to discover all my winnings were gone and only my initial deposit of a 100$ remained in the account. I checked the gaming history in the casino account and found no trace to my winnings and no game log from the time I've registered until about 20:20. I’ve sent a few emails to the casino asking about the event and claiming my winnings but they completely ignored my questions and claims and answered with unrelated issues. Moreover, Currently when I try to log in to my casino account I get the following message: “Due to local regulatory restrictions, CasinoFantasia.com does not allow residents from certain countries to play in our sites for real-money. CasinoFantasia.com reserves the right to amend the list of countries from which it will not accept players.” This regional restriction was not a part of the terms of conditions of the casino when I registered and claimed the bonus, and was only added after I won more than 7000$ that now they refuse paying. I would very much appreciate your help in restoring my winning funds. Here is the emails I received from them Re: Hello, I just won about 7000$ and from some reason suddenly i g... - [IWR-FFMQU-391] Inbox x Mónica Vázquez 31/08/2014 to me This message was not sent to Spam because of a filter you created. Edit Filters Hello tushtush33, Thanks for contacting Casino Fantasia. We will check your gaming activity and back to you shortly. Sincerely, Mónica Vázquez Casino Fantasia Support Alan Daly 01/09/2014 to Mónica any news??? Mónica Vázquez Attachments01/09/2014 to me Hello Alan, Thank you for contacting Casino Fantasia. The message that was displayed to you was similar to the attachment, except with your bonus balance of $100 and NOT $40 as with the example attached. As per our terms and conditions that can be found on https://www.casinofantasia.com/en/promotions, Your account will then be credited with the 100% welcome bonus on any deposit, up to $100! Once you have met the wagering requirements, your bonus money awarded* will be converted into real money. *Bonus Money awarded is the initial bonus money amount credited to your account. For example, a $100 deposit will result in a $100 awarded bonus. Therefore your $100 bonus has now become withdrawable real money. Many thanks for contacting Casino Fantasia. If you have any further questions, do not hesitate to ask. Alan Daly 01/09/2014 to Mónica what are you talking about??? i won yesterday more than 5000$ playing golden7 slots then i went to plentyfoe twenty slots and won about 2000 more. where is this money and why cant i see it in the casino balance?? Mónica Vázquez 01/09/2014 to me Dear Alan, Thank you for questions. According to our records you made a successful deposit of $100 using deposit code Fantasia100 , therefore receiving $100 in bonus money , and a total of $200 in your Casino Fantasia account. According to our Terms and Conditions that can be found here https://www.casinofantasia.com/en/promotions, you started playing ( staking ) with your real money. As you unfortunately lost your real money , you started staking your bonus money. According to our terms and conditions – ‘In order to fulfil this promotion, you will need to wager the bonus money 40x. For example: If you receive $100 bonus money, the total wagering requirements will be (40 x 100) = $4000 ‘ As you correctly say you staked this bonus balance on Golden Sevens slot and then carried on staking on Plenty on Twenty slot. As per our terms and conditions by staking your bonus money you where therefore on course to meeting the wagering requirements. Once you met your wagering requirements you were awarded real money of $100 as this was the bonus that was awarded to you. This again can be found in our terms and conditions https://www.casinofantasia.com/en/promotions, ‘‘Once you have met the wagering requirements, your bonus money awarded* will be converted into real money. *Bonus Money awarded is the initial bonus money amount credited to your account. For example, a $100 deposit will result in a $100 awarded bonus.’ Please do not hesitate to contact support if you have any further questions Alan Daly 01/09/2014 to Mónica Hello I've registered and started playing at 19:03 ( I have an email from you verifying my registration form this hour) I can see the game history starting only at 20:20 I went to play golden 7 slots an gambled doubling my winning up to 5800$. I don’t see any trace of that!! Please check your game log what happened during that time from 19:03 until 20:20 Thank you Mónica Vázquez 02/09/2014 to me Dear Alan, As you correctly say we confirm your registration at the time that you stipulate below. We can confirm that you played Golden Sevens slots. We can also confirm that your win from Golden Sevens was from a bonus money stake and not a real money stake. This was a $20 stake from your bonus money balance. We can confirm that you then changed game and played Plenty of Twenty slots. According to our terms and conditions https://www.casinofantasia.com/en/promotions in order to convert your bonus and thus receive ( bonus awarded ) into real money you would need to turnover your bonus ( in this case $100 , 40 x – i.e. $4,000 ). Once completing this turnover you would be awarded the $100 as real money. This indeed was is the case. This bonus is a no bust win style bonus. If you do not lose your bonus money and manage to keep wagering it, you will eventually turn $100 bonus into $100 real money, irrelevant of your bonus balance amount. We can confirm that you successfully managed to convert $100 bonus money into $100 real money at 20:24:20 on 2014-08-31 Please let us know if you have any further questions
staus Resolved
$100

Complaint Statistics

Resolved 1
Avg. Amount $ 100
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

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Player rating
4.8/10 13 reviews

Top reviews from our players

The worst of the worst. I have never met such a worst casino like this casino. The people who post the reviews here are absolutely right. Worst RTP, worst bonus system everything bad. They will lure you with their bonuses, Incredible bonuses for the eyes, but you have to consider yourself lucky even to meet their requirements. And if you meet them, then God knows.

Their support is one of the baddest around. You find them rarely online for chat and if you are lucky to chat with them, even if you put little pressure on them, they will just close the chat in your face and go offline immediately. Literally worst of the worst in everything. I made a big mistake even depositing and playing with them. But I fixed my mistake. I closed my account on the spot. You should do the same.

There are other Novomatic casinos out there far more better than this one. Don't deposit even a cent with them. Listen also to the other reviews from other players that they had it with this casino.

I played her for 2weeks first time won sick 4000dollar, 5days later 4500 right on my account 4days later can't believe it. TY trusted casino.

Nothing to dislike to be honest, maybe only the support takes a bit long to answer so what for 8500dollars I wait a month with no problems.

The worst of the worst. I have never met such a worst casino like this casino. The people who post the reviews here are absolutely right. Worst RTP, worst bonus system everything bad. They will lure you with their bonuses, Incredible bonuses for the eyes, but you have to consider yourself lucky even to meet their requirements. And if you meet them, then God knows.

Their support is one of the baddest around. You find them rarely online for chat and if you are lucky to chat with them, even if you put little pressure on them, they will just close the chat in your face and go offline immediately. Literally worst of the worst in everything. I made a big mistake even depositing and playing with them. But I fixed my mistake. I closed my account on the spot. You should do the same.

There are other Novomatic casinos out there far more better than this one. Don't deposit even a cent with them. Listen also to the other reviews from other players that they had it with this casino.

Fair selection of Novomatic slots, everything seems to be in working order

Absolute worst bonus terms I've ever seen at an online casino. You can only win your initial bonus amount back should you meet wagering. Say you deposit $100 and get $100, your balance would then be converted to $200 once wagering has been met, regardless of how high it is (except if it's lower, of course).

If the wagering requirements were lower, I would certainly understand such a clause, but they are not very explicit with this bonus which differs from pretty much every online casino out there, causing much frustration among people who choose to take the bonus. I would really like to see this term changed at some point, as their promos are great and not a lot of reliable casinos offer these Novomatic slots.

Inactive user
5/10

Not a bad experience playing here. Good interfaces and good playing experience.

Maybe it is only my personal feeling but I felt like RTP was very low.

Casino Fantasia it is Novomatic online casino, I do love Novomatic games, but this casino is a bit strange, specially for no deposit bonuses, but about it you can read a bit later.

Casino Fantasia offers games from Novomatic, of course it is instant play option (there is no download software for Novomatic games). Games run good, and I did not find any difference between gameplay at fantasia, or any other Novomatic online casino.

Customer support I did not test at all, because really there was no any valid reason to touch them. I registered without problems, and all my deposits and bonuses was credited to my account without any trouble or any problem.

Bonuses and promotions are very rare. Imagine and believe or not, but typical promo email from Casino Fantasia it is just description some of their games, and suggestion to play this game. No bonus, no any promotion, just description... Well, it is bad, very bad, and I have no idea who decide to create such emails. And well, I think same person created no deposit bonus rule for this casino. Few days ago I got 5$ no deposit bonus and lost it, no problem. But today I have a chat with friend, who also got 5$, had 400$ on his balance when he completed WR, he was asked to reload page, he did, it's gone (haha, joke from South park, someone should understand). He now had 5$ as real cash on his account. So, no deposit bonuses at Casino Fantasia are paid as 1x no deposit bonus amount after you clear it. It is officially poorest bonus I ever see and play, and I am officially thumbs down such bonus. My friend was mad, I understand him. Luckily I lost my bonus.

I do not had withdrawals from this casino, and I do not know how long does it take to get paid.

Check rules of your no deposit bonuses. It is not honest at all.

I would have wrote here something but single thing destroyed my experience.

Bonus terms are worst on Internet. Once you clear wagering your WINNINGS are capped at bonus amount, whether you lose or win. It may look great but its not.

Few times I saw some banners from this casino, but only offering 200% deposit match bonus, but with X 40 wagering requirements and since I never played this kind of casino games that much the Novomatic games, just because I think you can’t win something big on them. So that was few months ago and I have all ready forgot about this casino, when few days ago I saw something on our forum that the casino Fantasia is offering 10 euros free chip as a welcome bonus to all new customers.

Because I always enjoy some free spins or free bonuses I decided to take advantage of this nice offer. I signed up opened the account email them and after 24h I think I got the money in my account, well actually the lady was sweet enough to let me know by email that those 10 euros free are in my account, if not so I could probably forget about them.

So like I said I didn't played this Novomatic games that much, so the first impression I got from the new casino, was nice, I like the looks of the casino, the only thing I wanted if they could offer a bit more of casino game slots. When I opened the lobby for slot games, the only familiar slots I have played were only few, like Book of Ra, which I really don't want to play, Dolphin Pearl, Sizzling Hot and Lucky Lady s Charm. Because I played this Dolphin Perl slot at one other casino and I haven't won anything on it, I decided to play Lucky Lady Charm.

I was playing with the bet of 0.30 euros per spin and I was playing maybe for few minutes, because Lucky Lady hasn't gave me anything bigger or free spins so I can carry on playing. So my playtime at this casino was really quick only few minutes. I didn't deposit here, bit what I have seen, they only offered 100% welcome bonus, but even if they offer 200% again, my opinion that the wagering they have X 40 the bonus it’s too much. Nice casino with nice looks, if only they could add more games. Good Luck!

Just yesterday I decided to sign up at Casino Fantasia. It is powered by Novomatic software, and it is one of the reasons I wanted to try it, because I haven't played that much at Novomatic casinos and I also liked the name of this casino, it sounded tempting.
Okay, so they offer a 200% deposit bonus, which is a quite nice offer, considering the fact that most casinos that give bonuses, usually give 100% match up bonus, so this is kinda generous. But since this was my first time at their casino, I decided to go with a minimum deposit of 10€ with Skrill.

It was very fast when I was already able to play, the sign up with deposit took less than 15 minutes. Then I started to play Lucky Lady Charm Deluxe. It is a 10 payline slot, I placed 0.50€ bets and within 10 empty spins I managed to get 3 crystal balls, which gave me 15 free spins! All the winnings during free spins were multiplied 3 times, so when they ended, I got 23€ win! After that I played it for few more spins and then went to Dazzling Diamonds. I really liked the design of it. I placed 0.40€ bets and after 20 spins my balance changed only for few euros above.

Later I decided to visit their blackjack table. I placed 1€ bets per hand and after 30 minutes spent there, I increased my balance for 14€, So I had about 45€ in my balance and I wrote an email to their support, to ask about the withdrawals because I couldn't find info anywhere,
I got an answer from them the next day, that the minimum withdrawal is 20$, so I requested a withdrawal. It took 4 days to get my winnings in my ewallet.

Although the games were descent, I somehow didn't like this casino as much as I like others. Their support is via email and it takes more time to get in touch with them, not even talking about if I had serious problems or many questions. I give them 6 stars because I didn't have any problems with withdrawals, but that's it, I know I won't play there again.

This is my personal review about Casino Fantasia!
I will have to say that I created my account at this casino because I was bored of the NetEnt and Microgaming slot games! So I decided to try Novomatic slots because I like them very much! I am playing Novomatic slots at local casinos, here in my country and I have to say that this slots are very entertaining and you can win some nice money!

Also, I was impressed by the nice welcome bonus that this casino is offering,2 00% up to 100$ with 40 times wagering requirements, deposit+bonus! So I created my account, I made a deposit of 10$ via paysafecard and I received 20$ bonus and I started to play!
Obviously I opened Sizzling Hot game because is one of my favorite games from Novomatic! Like many others, I was waiting to catch 4 or 5 sevens but I want to say that didn’t happened, I only caught some lines, but not big wins! With my account balance decreasing very fast, I changed the game and played Book of Ra! I thought that if I will catch the 3 books I will increase my account balance and maybe I will complete the wagering requirements! I caught the free spins but I won only 11$ from this feature and it wasn’t enough and I lost the money!

Overall it was a good experience even if I lost my money! I will try to rate this casino now and I will start with the games that are really awesome in my opinion! So I will give 9 for the Novomatic games! For the welcome bonus I will give only 8 because I think that the wagering requirements aren’t quite acceptable! Regarding the payment methods I have to say that I was very impressed, they have a lot of methods available and I will give a 9 for this! I didn’t tested the support because it wasn’t needed but I will give 9 because they have live chat!

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