Zula Casino - Verification taking more than 15 days - Complaint Resolved

safebet12

I submitted my request for verification on May 26th, 2024 and run up quite some winnings reaching $40K at one point. I expected verification to take the standard 5 - 9 days.

Three days after the request on May 29th, I get a pop-up in browser saying they need additional documentation. I wrote to support and they said nothing was needed, my request is in queue.

Reached out again on June 5th, they told me my verification is in queue and it could take 3-7 days due to the significant volume of KYC applications they receive daily.

I tried reaching out again yesterday on Mon June 10th, I was told it was still in queue. No further information was given.

I've gone back and forth with my balance and hovering around $20K+, won a few contests from their promotions but I've been ready to redeem and it's just not happening without verification being processed.

I can provide more screenshots of reaching out to support, big wins, etc. Here is my current game history

safebet12

My verification was completed just now and just awaiting the 1st withdrawal of $9550 (daily max) to process!

AskGamblers

Dear @safebet12,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

safebet12

I agree the verification is resolved. I will reach out if I have any issues with the redemption. Thank you again!

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Zula Casino - Verification taking more than 15 days

Complaint Info

Disputed casino

Reason

Amount

$ 40000

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