Zula Casino locked my account for security purposes and want verification. They asked for two different cards and I was able to send one of them, but the other I have replaced since then so I don't have it. They are withholding $7500 of my redemption money and I don't know what to do. They say they acknowledge my problem, yet still won't unlock my account. Please help me get this account unlocked.
Complaint Info

Dear Zula Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Zula Casino Complaints
- 3 of 14 resolved
- 2 days avg response
- 4 days avg complaint life
- 6,757 USD avg amount
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Unresolved
Zula Casino - Prize Redemption Payment shows PAID but I still haven't received payment
$600
Unresolved
Zula Casino - Prize Redemption Payment shows PAID but I still haven't received payment
So if the prize redemption shows PAID wouldn't that mean the money should be in my account? Zula Casino's Transaction Log Says that they paid me out ...
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Unresolved
Zula Casino - My redemption is under review for a month
$9,500
Unresolved
Zula Casino - My redemption is under review for a month
I've been writing back and forth, I keep getting the same line "it's still under review". At first, it was 3-5 business days over and over again. ...
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Unresolved
Zula Casino - Refusing to verify account and delaying payout
$2,013
Unresolved
Zula Casino - Refusing to verify account and delaying payout
I am filing this complaint against Zula Casino (operated by SCPS LLC / Blazesoft Ltd) due to unfair treatment regarding account verification and ...
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Unresolved
Zula Casino - Help Delayed payment
$100
Unresolved
Zula Casino - Help Delayed payment
My redemption with Zula Casino for $100.00 says “paid” on the website l but I have not received the money in my bank account where it was supposed ...
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