Zula Casino locked my account for security purposes and want verification. They asked for two different cards and I was able to send one of them, but the other I have replaced since then so I don't have it. They are withholding $7500 of my redemption money and I don't know what to do. They say they acknowledge my problem, yet still won't unlock my account. Please help me get this account unlocked.
AskGamblers
Dear Zula Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Resolved
$21,003
Resolved
Zula Casino - Account verification delayed
I am filing this complaint regarding an ongoing and unresolved account verification (KYC) issue with Zula Casino. Despite providing all requested ...
Unresolved
$800
Unresolved
Zula Casino - Redemption on Zula not paid out
I have a redemption of 800 that states in my account it was paid but was never paid out to me. I am asking them to send it to another bank account or ...
Unresolved
Unresolved
Zula Casino - Stated rewards not provided
I have been playing at Zula Casino for some time and make clean deposits regularly. I am now a Platinum Tier player. In the tab that describes the ...
Unresolved
Unresolved
Zula Casino - Redemption request not going through and account locked for security
I received an email from Zula saying my account was undergoing a security check, but it’s been 2 months now, and they haven’t unlocked it or ...
Have trouble with Zula Casino?
