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ZodiacBet Casino - Withdrawal problem of 4500€

UNRESOLVED

Complaint Info

Disputed casino

ZodiacBet Casino

Amount

€ 4500

Posted on January 4, 2023

Hi,


I contact you because I opened an account on Zodiacbet at the beginning of December 2022. I won an important amount of money, around 5000€ and decided to withdraw 4500€ the 10th of December to get my winnings on my bank account. When I made the withdrawal I was asked to reach some documents (ID Card, Proof of address, Selfie with my ID Card). They received every document and my account was verified. I received an email that my account was successfully verified and that my withdrawal would be treated as soon as possible.

Unfortunately I’m still waiting for my winnings and nothing has been done. I contacted the live chat and the support every day but every day they say that others is a problem with the provider and that they will contact me when my withdrawal is done.

I made some researches and saw that Zodiacbet is scamming people and do not pay out the winnings. I’m very desperate and angry and would like to get my money. I don’t really know if you can do something, I even contacted the Licence Provider but they are in Curaçao and I think it’s impossible for me to get my winnings without help.

So could you help me out to get my winnings I would be very generous if you help me out with my issue.

Kind regards

<name removed>

AskGamblers
Posted on January 8, 2023

Dear ZodiacBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.