Complaint #10 ZodiacBet Casino

Lost deposit it is not credited

By Andruha9022

4 years ago

I welcome everyone. Unfortunately, I have to file a complaint, as waiting and trying to solve the problem did not lead to anything.

On November 4th, I made a transfer to a casino account. Cryptocurrency deposit - bitcoin. The money was credited to the casino account immediately, within 15 minutes (6 confirmations of transaction in the bitcoin network) Before that, I also made a deposit, which was successfully credited (litcoins)

Within an hour, I immediately contacted the casino operator and said that there was no charge on my balance, I was offered to wait a couple of hours. During this day and until the current time, I ask where is my deposit (you can look at the open sources of the transaction search that the money is on the casino account and the time when it was sent). After 24 hours, no one has solved anything, they tell me - we will solve the problem, we will solve it. But nobody decides anything. I would like to say that such a problem is common with the cryptocurrency method, this is not the first time I have had such a case, but each time I was credited with funds within 10-20 minutes after contacting me. Here I wait 24 hours and I do not know how long I will wait yet.

I am attaching all screenshots and correspondence

Disputed Casino ZodiacBet Casino

Reason Amount not credited

Amount $70

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Andruha9022

4 years ago

Today, November 9, my deposit was credited to me. The complaint can be considered closed

Andruha9022

4 years ago

I don't know if your company has seen anything like this. But it's definitely worth your attention. And I don't understand how they are not on your blacklist. I am attaching new screenshots since the creation of my complaint, until today I have not received my deposit. In addition, the most interesting screenshot, today on the casino bitcoin wallet, when I made a deposit, a new transaction appeared, where it can be seen that the money was withdrawn from the wallet, however, these scammers claim that it takes more time to process the transaction. Listen to these words - more time is needed for processing (the fourth day is already underway) - more time is needed for processing (today they have withdrawn this money from the wallet) How is this possible?

ZodiacBet Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $2,068

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

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