Complaint #16 ZodiacBet Casino

No deposit money and no-one is there to help or answer

By jogis787

3 years ago

One week ago I made 100€ deposit to my game account. Money didn’t appear! Since that I have contacted customer support every day. There is no normal answer. I must wait, I need to contact my bank and so on! I contacted my bank and they confirmed that payment was completed successfully. So this is clear that money is by them! Last days they don’t even answer my e-mails. One week has passed and still money is somewhere missing.

Disputed Casino ZodiacBet Casino

Reason Amount not credited

Amount €100

Discussion

AskGamblers

• Support Team

2 years ago

Dear @jogis787,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please note that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you face issues with other payments which were not part of the present case, please feel free to submit a separate complaint.

Thanks in advance for your cooperation.

ZodiacBet Casino

• Representative

2 years ago

Dear AskGamblers,

We are contacting you regarding player JOGIS787 and his case on your platform. The player had a deposit of €100 which was not credited to his gaming account within the expected timeframes.

We can confirm that although the above-mentioned deposit was delayed, it was successfully approved. We were in constant communication with the player, and he was informed once the deposit was available in his account.

If you have any further questions or require additional information, please do not hesitate to contact us.

Best Regards,

ZodiacBet Casino

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per ZodiacBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 years ago

Dear ZodiacBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

ZodiacBet Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $2,068

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

ZodiacBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

ZodiacBet Casino Complaints

See all complaints for this casino

Pay out money

Hello, I sent all the documents and they were accepted. However, they are not approving my money transaction which has been pending for 3 days. I want you to help me! They want me to be patient in live chat, but they do not help me and they do not respond to my emails. I have documents to prove everything. Thank you in advance.

Resolved

€3,179

Still waiting for my September 2023 withdrawal

Made a withdrawal on the 28th of September.

Got told it would take a few. days. I'm still waiting a week.

Interestingly a few staff members said it is still been worked on. Another staff member as. you can see has said it is in the final process and he has pushed it on.

Day 8 and nothing happening. Extremely disappointed seeing I deposited loads of money with this company. Great customer service but withdrawal time is very slow considering the website says 3 to 5 days and the staff themselves say that I should have had my money by now.

Resolved

€1,400

Withdrawal problem of 4500€

Hi,

I contact you because I opened an account on Zodiacbet at the beginning of December 2022. I won an important amount of money, around 5000€ and decided to withdraw 4500€ the 10th of December to get my winnings on my bank account. When I made the withdrawal I was asked to reach some documents (ID Card, Proof of address, Selfie with my ID Card). They received every document and my account was verified. I received an email that my account was successfully verified and that my withdrawal would be treated as soon as possible.

Unfortunately I’m still waiting for my winnings and nothing has been done. I contacted the live chat and the support every day but every day they say that others is a problem with the provider and that they will contact me when my withdrawal is done.

I made some researches and saw that Zodiacbet is scamming people and do not pay out the winnings. I’m very desperate and angry and would like to get my money. I don’t really know if you can do something, I even contacted the Licence Provider but they are in Curaçao and I think it’s impossible for me to get my winnings without help.

So could you help me out to get my winnings I would be very generous if you help me out with my issue.

Kind regards

Resolved

€4,500

Lost deposit it is not credited

I welcome everyone. Unfortunately, I have to file a complaint, as waiting and trying to solve the problem did not lead to anything.

On November 4th, I made a transfer to a casino account. Cryptocurrency deposit - bitcoin. The money was credited to the casino account immediately, within 15 minutes (6 confirmations of transaction in the bitcoin network) Before that, I also made a deposit, which was successfully credited (litcoins)

Within an hour, I immediately contacted the casino operator and said that there was no charge on my balance, I was offered to wait a couple of hours. During this day and until the current time, I ask where is my deposit (you can look at the open sources of the transaction search that the money is on the casino account and the time when it was sent). After 24 hours, no one has solved anything, they tell me - we will solve the problem, we will solve it. But nobody decides anything. I would like to say that such a problem is common with the cryptocurrency method, this is not the first time I have had such a case, but each time I was credited with funds within 10-20 minutes after contacting me. Here I wait 24 hours and I do not know how long I will wait yet.

I am attaching all screenshots and correspondence

Resolved

$70