Withdrawal problem for a week

I have been waiting almost a week for a withdrawal. Account is already fully verified, and multiple withdrawals have been successful in the past.

In their t&c, they state that withdrawals should normally be processed within 3 days.

I chatted with them on Sunday 5th Oct, then they had no information. I emailed them yesterday, but no answer to that yet.

Very happy with Zinkra so far, and I expect them to pay out soon. So my demand for this complaint is that they process the withdrawals.

Pending withdrawal: €4000 + account balance of €16061.

Hello, I have been playing sports betting and casino games on zinkra casino for a while.I had no problems losing in the casino, as expected.However, after making a profit from sports betting, my balance was deleted due to my violation of the terms and conditions, as stated in the attached e-mail . I don't know which rule I violated. I have shared my winning bets below I didn't even share what I lost. I would like to ask for help on this issue thank you