My deposit has not been credited

Dear AskGamblers Team,

I am submitting a formal complaint against X7 Casino regarding repeated withdrawal delays, failure to respect the stated withdrawal limits, and a lack of communication.

I currently have approximately €48,000 remaining in my casino account, which is frozen, preventing me from accessing my balance and checking the status of my withdrawals.

The casino confirmed that my weekly withdrawal limit is €2,500 (€2,000 + €500). However, they are not processing withdrawals consistently. Some weeks I receive only €500, while other weeks I receive €2,000.

I was specifically informed that my withdrawal limit would reset on 5 November 2026, but I have not received the expected payment.

I have contacted customer support repeatedly through live chat and email, but I am not receiving clear explanations or satisfactory responses.

I understand that there is a weekly withdrawal limit, but I expect the casino to honour its published terms and process eligible withdrawals without unreasonable delays.

I am requesting AskGamblers’ assistance to:

1. Investigate the repeated payment delays.

2. Ask the casino to explain why the weekly withdrawal amounts are not being processed consistently.

3. Obtain a clear payment schedule for my remaining balance.

4. Help me recover my outstanding funds.

I can provide screenshots of the casino’s confirmations, payment history, and emails.

Thank you for your assistance.

Kind regards,

<full name removed>

Heyo,

Short and crisp;

2nd August submitted a withdrawal of 300€ after I won with my deposit of 50€

12th August as of today: nothing happened.

I've been told since Thursday 8th August, that my withdrawal will happen the next day.

Got worse lately with longer withdrawal times (4-6 days, but this is new - lol)

Best,

P

Dear Askgamblers,

Since months i am a regular player at X7 Casino and always have been happy there. I deposited several thousand Dollars (i believe 15k+) and when i had a withdrawal it always was processed fast and reliable. It was the place i liked to play most and i would have recommended this casino to anyone.

I was having email conversations with the Vip Support team and remember to get called by them on the phone once were they asked if everything is fine at the casino and if i wished for anything to wich i just responded yes and that i am very happy at X7 Casino.

Around two weeks ago i was offered a 125 % , 750 € Bonus(had to deposit 500 € min to receive it) which I had to wager more than 25000 € for and managed to win around 8000 Euros at the end.

I withdrew some of it and kept playing with the remainder.

And then from on day to the other and when i still had around 5000 € on my account - I wasn't able to login anymore - when I tried it said "account closed- contact support". I was in shock and contacted Live support wich advised me to email them at [email protected]. Which I immediately did. Two times w.o. any response after days of waiting.

Then I contacted live chat again and now was forwarded to a Vip Team Agent which told me that i should kindly note that my account was closed due to manager´s decision(!).

I asked why and told them that there is still 5000 € on my account which was answered by that there is no other information(!)

I must say i am in state of shock because i always trusted this casino 100 %.

I really hope that this is just a bad dream. I want the casino to apologize for this behavior and an explanation why they acted like this. I am asking the manager who is responsible for this to reopen my account immediately so I can play again or at least withdraw the money that is still on my account.

Hello I did a withdrawal at x1casino on the 10th of may. Their terms are saying the handle all withdrawals in 48h and now it has been 110 h since I did my withdrawal and it's still showing as pending. Have contacted the chat support several times and they are just telling me to wait. I have asked if I need to send in any more or new documents they are saying my account is fully verified and that the finance team is working 24/7. But my withdrawal is still showing as pending and they are going to handle it as soon as possible. I would like to get help to receive my withdrawal best regards Emiil

According to the terms and conditions this site processes withdraws within 48 hours max. I am waiting four full days now although my account is fully verified. I tried to receive answers to why they delay my withdrawal but don’t receive answers. The withdrawal amount of 1500€ is still shown as open. The deposits work very well but the withdrawal seems to be complicated. Hope you can help