Dear Askgamblers,
Since months i am a regular player at X7 Casino and always have been happy there. I deposited several thousand Dollars (i believe 15k+) and when i had a withdrawal it always was processed fast and reliable. It was the place i liked to play most and i would have recommended this casino to anyone.
I was having email conversations with the Vip Support team and remember to get called by them on the phone once were they asked if everything is fine at the casino and if i wished for anything to wich i just responded yes and that i am very happy at X7 Casino.
Around two weeks ago i was offered a 125 % , 750 € Bonus(had to deposit 500 € min to receive it) which I had to wager more than 25000 € for and managed to win around 8000 Euros at the end.
I withdrew some of it and kept playing with the remainder.
And then from on day to the other and when i still had around 5000 € on my account - I wasn't able to login anymore - when I tried it said "account closed- contact support". I was in shock and contacted Live support wich advised me to email them at [email protected]. Which I immediately did. Two times w.o. any response after days of waiting.
Then I contacted live chat again and now was forwarded to a Vip Team Agent which told me that i should kindly note that my account was closed due to manager´s decision(!).
I asked why and told them that there is still 5000 € on my account which was answered by that there is no other information(!)
I must say i am in state of shock because i always trusted this casino 100 %.
I really hope that this is just a bad dream. I want the casino to apologize for this behavior and an explanation why they acted like this. I am asking the manager who is responsible for this to reopen my account immediately so I can play again or at least withdraw the money that is still on my account.
