Complaint #2 X7 Casino

X1Casino - Withdraw not approved since many days

By sportwette2

3 years ago

According to the terms and conditions this site processes withdraws within 48 hours max. I am waiting four full days now although my account is fully verified. I tried to receive answers to why they delay my withdrawal but don’t receive answers. The withdrawal amount of 1500€ is still shown as open. The deposits work very well but the withdrawal seems to be complicated. Hope you can help

Disputed Casino X7 Casino

Reason Delayed payment

Amount €1500

Discussion

AskGamblers

• Support Team

1 year ago

Dear @sportwette2,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

X7 Casino

• Representative

1 year ago

Dear all,

Upon review, we confirm that this player’s withdrawal has already been processed. According to our records, the withdrawal was settled on 05 May 2023 at 10:34. Our team has thoroughly verified that the winnings are legitimate.

Should you have any further questions or require additional assistance, please do not hesitate to contact us at [email protected] or support@x7casino.com.

Kind regards,
X7 Casino Team

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per X7 Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 years ago

Dear X1Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

X7 Casino Complaint Stats

Resolved 9 / 9

Avg. Amount $4,610

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

X7 Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 8 out of 8 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

X7 Casino Complaints

See all complaints for this casino

Delayed withdrawal and on response on sending documents for verification

Hi the Casino is delaying my withdrawal of 550€ which i requested on 1st November.

On 2nd November they are requesting KYC Documents which i sent on the same Day see attachment 1

On 9th November i asked again as i heard no response in the mean time if they received my documents (also attachment 1)

On 10 November i go the live chat and tell them i provided all documents but heard nothing. They support wanted to forward it to payment deparment (see attachment 2)

On 13th November i receive Mail again asking for the SAME Documents again without any further explanation. They are just blocking everything and dont give me answer nor process my withdrawal (see attachment 3 + 4)

Please get them to provide explanation and process my money to me as i provided all requested documents.

Kind Regards

Resolved

€550

Missing withdrawal of 23 000 dollars

I have about 23 000$ worth of withdrawal that has not been processed neither accepted for now 6 days. I try to contact the support everyday and every time they say they have written to the payment team and they will give me an answer shortly but they never do. I gave all the verification documents and they all have been approved but they still dont process the withdrawal. They never give me details on why its so long to process the withdrawals and they’re never able to have direct contact with the finance team to solve the issue. If i dont write to them via live chat they never answer my email.

Resolved

$23,000

Pending withdrawal over 12 days

I deposited 1000 euros on 15th of January for a bonus.
I completed my wagering within the rules and made some winnings.
On 16th of January, I requested 3 withdrawals, and they are still pending.
I contacted the live chat many times, but they keep saying that finance team is reviewing it. My email is also not answered.
My verification is complete as I have successfully deposited & withdrawed with the same payment method before (mifinity).

Resolved

€2,231

Withdrawal pending 10 days

Heyo,

Short and crisp;

2nd August submitted a withdrawal of 300€ after I won with my deposit of 50€

12th August as of today: nothing happened.

I've been told since Thursday 8th August, that my withdrawal will happen the next day.

Got worse lately with longer withdrawal times (4-6 days, but this is new - lol)

Best,

Resolved

€300

Account with around 5000 Euro was closed without any explanation

Dear Askgamblers,

Since months i am a regular player at X7 Casino and always have been happy there. I deposited several thousand Dollars (i believe 15k+) and when i had a withdrawal it always was processed fast and reliable. It was the place i liked to play most and i would have recommended this casino to anyone.

I was having email conversations with the Vip Support team and remember to get called by them on the phone once were they asked if everything is fine at the casino and if i wished for anything to wich i just responded yes and that i am very happy at X7 Casino.

Around two weeks ago i was offered a 125 % , 750 € Bonus(had to deposit 500 € min to receive it) which I had to wager more than 25000 € for and managed to win around 8000 Euros at the end.

I withdrew some of it and kept playing with the remainder.

And then from on day to the other and when i still had around 5000 € on my account - I wasn't able to login anymore - when I tried it said "account closed- contact support". I was in shock and contacted Live support wich advised me to email them at [email protected]. Which I immediately did. Two times w.o. any response after days of waiting.

Then I contacted live chat again and now was forwarded to a Vip Team Agent which told me that i should kindly note that my account was closed due to manager´s decision(!).

I asked why and told them that there is still 5000 € on my account which was answered by that there is no other information(!)

I must say i am in state of shock because i always trusted this casino 100 %.

I really hope that this is just a bad dream. I want the casino to apologize for this behavior and an explanation why they acted like this. I am asking the manager who is responsible for this to reopen my account immediately so I can play again or at least withdraw the money that is still on my account.

Resolved

€5,000

X1 Casino - Delayed withdrawal as a VIP member

I made a withdrawal request on 05.06.2023 of 501€. In the terms it’s stands all withdrawals gonna be processed within 48 hours. And since I’m a vip member it’s say the process is even more faster than for others. As soon as I made a win and a withdrawal the vip service is not answering me no more, but before that they offered me daily bonus through email. The chat can’t help just to wait, but I’m fully verified and I do understand delay with a reason but they can’t give me reasons. I just want my winnings, as they got they deposit. And as I can see the other complaints are about delaying withdrawals as well.

Resolved

€501

X1Casino - Haven't payed out 500 euro waited now for 5 days

Hello I did a withdrawal at x1casino on the 10th of may. Their terms are saying the handle all withdrawals in 48h and now it has been 110 h since I did my withdrawal and it's still showing as pending. Have contacted the chat support several times and they are just telling me to wait. I have asked if I need to send in any more or new documents they are saying my account is fully verified and that the finance team is working 24/7. But my withdrawal is still showing as pending and they are going to handle it as soon as possible. I would like to get help to receive my withdrawal best regards Emiil

Resolved

€500

X1Casino - I won 6000 and now canceled and account banned

Hello, I've been playing at X1 for 3-4 months, never had my problems, deposited about 2000-2500 euros and now I've won a big 6000 euros. First came an email from the finance team that the payment was rejected due to technology and that I should restart. This morning I wake up and try to log into X1, unfortunately I'm perm banned and I can't get any help in the chat either.
Please askgambler help me to get my 6000 euro or explain the whole thing thanks.

This text was translated with google translate

LG
Marcel

Resolved

€6,000