Complaint #24 WSM Casino

Delayed payment 3 days

By Parren23

1 year ago

I submitted a withdrawal request on August 5 at 12:40 AM, and as of now, the request is still under review with no further updates provided. This delay is causing significant inconvenience, and I am becoming increasingly concerned about the status of my funds. I kindly urge you to take immediate action to process and resolve this issue without further delay. I expect a prompt response and resolution, as this matter is of great importance to me.

Disputed Casino WSM Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that WSM Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

1 year ago

Dear WSM Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

WSM Casino

• Representative

1 year ago

Hi Parren23.

As you can see you have created more than one account on our site for the purposes of abusing our product. (Please see attached)

We also found that both accounts send their 1st time deposits from this wallet:
0xf8571669Dc958B098669d9871A9e2346d120C37E
Its a private wallet with only 20 transactions.
And Both tried tried to withdraw here -> 0x4aaaf4986bbc99353c4f1a4bc4d600f96f289274
another private wallet with 52 transactions only.

So that + same email and 3 different people involved shows strong evidence of colluding and the people who are doing the KYC being used as MULEs to pass verification.

Here are the terms that you have broken:

3. Your Obligations
3.9. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.
4. Restricted use
4.1. You must not use the Service:
4.1.7. in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage;

Please stop trying to use Ask Gamblers to blackmail our casino into paying your fraudulent bets.

Thank you

Parren23

1 year ago

Kyle (WSM Casino)

11 Aug 2025, 20:04 EEST

Hello,

Greetings from WSM Casino!

We would like to inform you that.

As an internal decision, our Security team has decided to close your account indefinitely and has confiscated your funds due to a breach in our Terms and Conditions.

They even allow me to withdraw after i send ID and POA, now they close my account lol

WSM Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $447

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

WSM Casino Complaint Summary

Most user complaints about this operator fall under the Accounts Handling category.

So far, 6 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

WSM Casino Complaints

See all complaints for this casino

Casino kept my 495 usd

I played in this casino for half a year. Everything was fine. I made deposits and withdrew money. This casino has a high rating. And I enjoyed playing here. I trusted them completely.
One day I wanted to withdraw money and they cancelled the withdrawal. They said I needed to go through verification. I took a photo of my passport and selfie. I received a message that my identity was confirmed. I tried to withdraw money again. An hour later they cancelled the withdrawal and blocked the account.
ps
I had exactly the same problem with megadice casino. https://www.askgamblers.com/casino-complaints/mega-dice-casino-confiscated-all-my-winnings-550-usdt . They made a mistake and paid my money. I have a feeling that wsmcasino and megadice are connected. They have the same site. They have the same support. They answer exactly the same.

I can provide any documents. No problem. Please solve my problem. I hope for you

Resolved

The account has been frozen

They froze my account and stole my money, please help, Because I have deposited a total of 1,100 US dollars with them, and now my account has 1,800 US dollars, I have not withdrawn a single cent, and they have frozen my account and confiscated my funds, this is unfair, please help.I have no choice, I hope to be treated fairly here and get my money back.

Resolved

$1,800

Account closure with no reason

I opened my account at wsm casino on June 12. I made my first deposit and then 4 more deposits. The total deposits are about $200. After five days of using the casino I wanted to withdraw my money, $129. I was asked to verify my documents and then verify my address. Both verifications were successful. On July 3, my casino account was closed without any specific reason. I have not received any explanation other than a general statement of violation of the rules. I am convinced that I have not broken any point of the rules, I have not taken any bonus. Please help me to withdraw my money

Resolved

$129

Account closed with no reason and money confiscated

I created an account on 18th April and deposited 600 USD.

I was playing for a while, then noticed that my betting limits had been lowered.

I continued to use it for a few more days, and on account, I had around 1650 USD when I decided to withdraw half of my balance. I was asked for verification, which I passed (Standard verification ID + Selfie and verification of address).

The next morning, I noticed mail where they say that I breached some Terms and Conditions and that my account is closed and money has been confiscated. I was shocked and asked them for an explanation, but they didn't want to tell me details.

I am sure I did not break any rule, I am an account holder, I can give all the proofs.. I am very upset about this situation, and please, if you can somehow to help me to gey my funds.

Thanks.

Resolved

$1,650

Not getting my amount of 1400 dollars

I made a few bets on the account, most of them went in, then I put $700 to withdraw, but they wouldn't let me withdraw the money, then asked me to verify, I did and they closed my account with $1400, they just stole my money!

I tried to write to the authority that issued them a license, but their website is closed and mail does not work, so I'm writing here.

Resolved

Closed the account and took all the money

Hi all. I want to tell you that wsm casino is a scam. I made a deposit and bet on sports. My bet won and they gave me a refund. Afterwards they asked to go through verification. I sent them all the documents they requested. But they closed my account and took all the money 160usdt. The support says that I violated their rules, but they don’t say what exactly. Don't play with them. They will take your money any way they can. ASKGAMBLERS how you can advertise such scammers. I trusted you and your wsm casino rating. I already realized that I was not the only one who they deceived and took the money. Be careful

Resolved

Closed accounts

Greetings everyone. I want to tell you about my situation. I registered at the casino and made a deposit of about 100 dollars. I lost them and made a deposit again. And he won. I now have 495 dollars in my account. After I decided to order 45 dollars for withdrawal, the casino asked me to verify my account. I sent them a photo of my passport and a selfie. After they asked for a date. I also sent it, after which they asked for new photos with the date and inscriptions. I sent them everything. But in the end they closed my account and confiscated all the money. It turns out interesting. How do such bookmakers have some kind of rating? These are scammers. Never register. You won't get your money back, not even your deposit. I can’t attach screenshots from my personal account because the account was closed.

Resolved