Complaint #13 WSM Casino

Account closed with no reason and money confiscated

By dovlacar

1 year ago

I created an account on 18th April and deposited 600 USD.

I was playing for a while, then noticed that my betting limits had been lowered.

I continued to use it for a few more days, and on account, I had around 1650 USD when I decided to withdraw half of my balance. I was asked for verification, which I passed (Standard verification ID + Selfie and verification of address).

The next morning, I noticed mail where they say that I breached some Terms and Conditions and that my account is closed and money has been confiscated. I was shocked and asked them for an explanation, but they didn't want to tell me details.

I am sure I did not break any rule, I am an account holder, I can give all the proofs.. I am very upset about this situation, and please, if you can somehow to help me to gey my funds.

Thanks.

Disputed Casino WSM Casino

Reason Account closure

Amount $1650

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dovlacar

1 year ago

I can confirm i received money this morning. Thank all sides on cooperation.

AskGamblers

• Support Team

1 year ago

Dear @dovlacar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

dovlacar

1 year ago

I received yesterday mail from WSM Casino asking me data for withdrawal. I have sent and waiting money to arrive. I will write here when receive.

WSM Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $447

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

WSM Casino Complaints

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ps
I had exactly the same problem with megadice casino. https://www.askgamblers.com/casino-complaints/mega-dice-casino-confiscated-all-my-winnings-550-usdt . They made a mistake and paid my money. I have a feeling that wsmcasino and megadice are connected. They have the same site. They have the same support. They answer exactly the same.

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