In mid November I withdrew $900 from Royal Vegas (not winnings! Just mitigating some losses). 10 days later I went to check on why I had not seen the money yet - only to find that it had been put back in my account (they never told me! Just did it!). Evidently they "can no longer issue cheques" to my area. Fine - so I changed the method and again no movement (note that the withdrawl amount is now $880 - I played a little :s). I sent multiple emails that were NEVER replied to. Called support and got disconnected. Chatted multiple times (> 4) through live support to very polite people that assured me everything was now in order and my withdrawl would be processed the next day. Here I am almost a full month later and they have again put the money back in my account without telling me ... chatting with support, they claimed again that the withdrawl is processed, until I told them the money was back in my account. Now they say (again!) the information is not correct. I also note that they have converted some of my withdrawl to "bonus" so I cannot withdraw it any more.
This used to be a great online casino - one of the best in my opinion. Now I would rate them as the worst. Horrible.