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Lapalingo Casino - Small withdrawal still not paid

RESOLVED
lottodama Norway
Posted on October 17, 2017.

I made a withdrawel to my neteller accout 11.10.2010 I still haven`t received it. I have contacted chat many times, they ask me to be patient due to staff not working or they say that the withdrawel is sent to me. I have also sent several e-mails but no replies. The amount is only 29euro, but I don`t think the casino is doing anything to help.

Posted on October 17, 2017.

Dear Lottadama,

the support has told you already that the payment was done and that you should please contact directly Neteller why you can´t see the withdrawal in your Neteller Account.

We will provide you now again here with needed information:

1. You have requested a withdrawal at 2017-10-11 21:51 CET of 29 EUR
2. We have send you the funds via Neteller on 2017-10-11 22:54:57 CET

So like you see here we have made your withdrawal within about an hour.

In attachment again a screenshot of the made payment in Neteller transactions.

Please let us know if you need more information.

AskGamblers
Posted on October 17, 2017.

Dear @lottodama,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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