Ag Awards

Rome Casino - Withdrawal on Rome Casino

Complaint Info
Disputed casino Rome Casino
Reason Bonus terms violation
peerke01 Netherlands Message
Posted on May 16, 2014


can you help me out

waiting from 8-9-2011 with a big withdrawal amount, still nothing received

Posted on November 7, 2011

Hi peerke01,

I have checked your records and you have a pending withdrawal of $1500.

However, you took a 500% bonus OF 1500. Bonuses are non-cashable that means that you can only withdraw whatever amount OVER 1500 you win. So you will need to win over this amount to withdraw, anything over 1500 you can cash out.

Kind Regards,


Posted on November 12, 2011

Stated in Rome Casino's Terms & Conditions:

18. All bonuses that are redeemed on your account are non-cashable and will be removed from your withdrawal at the point of processing.

Since player didn't read rules carefully, this complaint will be considered as resolved.


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