What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Royal Vegas Casino - Withdrawal of 1800CAD not being processed

RESOLVED
Complaint Info
Disputed casino Royal Vegas Casino
Reason Verification issues
Amount $ 1800
Posted on July 17, 2017

Hi my user name is pgauthie I have had my withdrawal reversed twice now stating they did not get my verification documents. First time I did not even receive an email stating they needed these and I'm not sure why they do since they have processed a withdrawal previously for me . Anyways I requested another 2 withdrawal 1 for 1500 and another for 300 Canadian dollars and emailed all the documents required in 5 separate emails since their email will only except small files . I got an automated message back saying they received the documents and it has been sent to player security and to wait 24 to 48 hours well I waited 72 hours. I emailed all the documents late in July 10. On July 13 when I did not hear anything back I contacted Royal Vegas through live chat and was told my withdrawal was in process and should be processed soon. Well today July 14 my withdrawal was reversed stating they did not get my documents . I have send these documents twice as the first time they only requested the card I made the deposit it then I got an email stating they wanted 2 other cards linked to the account so I sent those plus the other stuff again. So I have now requested this withdrawal again sent in the documents for a third time. Tried calling and live chat to make sure documents were received and can't get through on phone and the live chat just keeps disconnecting. I have requested echeck they have all my account info and have done a echeck for me back on June 1 previously with no issues. 1800 dollars may not seem like much to the casino but this is a lot of money for me and I need it. I need this issue resolved I want my money. I have used spin place in the past no issues and gave Royal Vegas my business instead seems like that was a mistake. If you need more info let me know

Posted on July 18, 2017

Hi Pgauthie,

Thank you for your message.

I have responded to you via private message in regards to the documents that are outstanding.

Once I have confirmation from you I will be able to have your documents approved and your withdrawal paid to you.

Awaiting your response and hoping that you have a great day further.

Kind Regards
Gabriela

pgauthie Canada
Posted on July 18, 2017

I sent in my utilities bill along with an email requesting they update my account to the address on the bill I sent in on July 16. They should have everything they need to process withdrawal

Posted on July 18, 2017

Hi Pgauthie,

Thank you for your reply.

I can confirm that your address is updated and that your account is now verified.

We will be sending the funds to your bank account within the next 24 - 48 hours. Once processed and released you will receive your monies within 2 - 5 business days, worst case scenario, it could be a lot sooner.

I will confirm once we have released funds.

Kind Regards
Gabriela

Posted on July 18, 2017

Thank you I will wait for your confirmation

Posted on July 19, 2017

Hi Pgauthie,

I have reviewed your account and can confirm that your withdrawal has been paid through to you.

You will receive your monies within the next 2 - 5 working days.

Please confirm once you have received your funds.

Kind Regards
Gabriela

pgauthie Canada
Posted on July 19, 2017

Received my payout thank you

AskGamblers
Posted on July 20, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy