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mFortune Casino - Withdrawal Difficulties

RESOLVED
echobelly United Kingdom Message
Posted on September 11, 2016.

I made use of the free bonus with no deposit. Played and won. Now I tried to withdraw £33 and pending appeared for a few weeks. I then got in touch with support and sorted out my verification and waited another few weeks and I still haven't received my money. Now the pending withdrawal has dissapered and I have nothing

AskGamblers
Posted on September 14, 2016.

Dear @echobelly,

Please let us know if there's some update on your issue.

echobelly United Kingdom Message
Posted on September 16, 2016.

As of 16/09/2016 there is no update on the issue.

AskGamblers
Posted on October 17, 2017.

This complaint has been reopened due to the declared willingness on behalf of mFortune Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is reluctant to give these old cases one more chance for a successful resolution.

Posted on October 17, 2017.

Hi Allan,

We have investigated your complaint and can see that, because you held two accounts with mFortune at the time of attempting to make a withdrawal, you were in breach of our terms and conditions:

Section 8. 57. We reserve the right, at our sole discretion, to suspend or close a Player Account and to void any withdrawals and remove any balance (being cashable credit, bonus credit or both) in a Player Account in any of the following circumstances:
a. If the Player has more than one active Player Account for the mFortune Casino;

As such your £33 withdrawal was voided. Screenshots show the duplicate accounts have been submitted in evidence to AskGamblers.

mFortune

AskGamblers
Posted on October 17, 2017.

AskGamblers Complaints Team have been provided by valid evidence on behalf management of mFortune Casino where is clearly visible that player made more than one account and with that act breached aforementioned casino's general terms # 8.57


Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for mFortune Casino.

mFortune Casino complaints

  • 33 of 33 resolved
  • 1 day avg response
  • 6 days avg complaint life
  • 456 USD avg amount

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