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FortuneJack Casino - Etherium withdrawal delayed

RESOLVED
Posted on July 3, 2018.

Respected Sir/Madam,
I have been using Fortunejack for a while and every time i withdraw the process is too slow. However, this time it has taken time more then my patience. I withdrew 2.08 Ethereum and it showed confirmed on the casino website but i havent received the funds. When i contacted the Customer support, Firstly, it took them more then half an hour to respond while they claim to reply within few minutes. Secondly, upon looking into my issue the representative said that there is some technical issue and the funds have not yet been sent and its due to this issue that it shows confirmed but in reality not being sent.
Kindly, look into this issue and resolve it if you can.
Regards,
Khanzada < surname removed >

Posted on July 3, 2018.

Hi @khandzadaali,

I have checked your issue and learned that this case was resolved even yesterday. You have received and withdrawed the amount 18 hours ago. Please, make sure the complaint is still up to date before posting it on a public forum. Attaching the proofs as private documents, so @askgamblers team can review it.

Wish you luck with the win,
Cheers,
David.

AskGamblers
Posted on July 3, 2018.

Dear @khanzadaali,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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