I have been using Fortunejack for a while and every time i withdraw the process is too slow. However, this time it has taken time more then my patience. I withdrew 2.08 Ethereum and it showed confirmed on the casino website but i havent received the funds. When i contacted the Customer support, Firstly, it took them more then half an hour to respond while they claim to reply within few minutes. Secondly, upon looking into my issue the representative said that there is some technical issue and the funds have not yet been sent and its due to this issue that it shows confirmed but in reality not being sent.
Kindly, look into this issue and resolve it if you can.
Khanzada < surname removed >