I submitted all the documents a while ago and only after one week after I submitted all the documents I was sent a message that something is wrong with them.
The support stated that bank statement was not sent in a pdf file , which it was , as well as they could not verify the card details, however all the pictures were sent to them as per instructions and status of documents was approved in my profile.
I have resent everything once again last week, no reply and of now.
Addition to that they have reversed my withdrawal request of 2000 usd and put it back on the account , despite the fact I never requested for this !
Well as the things are looking as of now , I am totally disappointed with casino , even their bonus scheme is not working . As advised there is a limitation to specific countries which apparently I am in. However upon using their interface I get all the bonus points, however I am not allowed to activate them, so additional misleading surprise.
Anyway there is only one withdrawal now pending of 400 usd , as the reversed withdrawal of 2000 usd ( which I didn't request for ) was successfully lost as I didn't have any hope of getting any of my money back.
Bad experience , bad service , misleading bonus system ... just wish I never stepped in to this casino.
With this reversed withdrawal despite having some winnings , ending up losing everything. Looks like a planned tactic from their side.