Will not verify account and release funds on time

I opened an account with Wishmaker and deposited £10 on 6th April but my account was blocked before I could use the deposit. Since then their website is no longer available in the UK so I emailed them to ask for my deposit back. They then asked for verification documents before they would return my deposit which I provided as requested. However, since then every time I submit a document they either claim it is unacceptable or they ask for something else, making the verification process impossible. All I want now is for them to return my £10 deposit, cancel my account and securely dispose of all the documents I have sent them.

I won 12.000 and wanted to withdraw the money. First of all the verification took 3 days. What is quite long although within the t&c. But now they keep delaying to approve my withdraw. They say all withdrawels are processed within 48 hours. But mine are already past that. The live chat can’t give me an answer because they can’t seem to reach the payment team. No one can give me an answer

I am writing to complain about the service I am receiving at this casino. I have asked for a withdrawal of my winnings one for £300 and the next for £1000.

I got my £300 quickly and now have verification issues. I'm getting bombarded with duplicate emails in regard to my verification documents that they need. I sent these through email and chat countless times. I keep getting lied to by different people telling me different reasons as to why my payment is delayed. I am no further from any resolution to my problem I feel that they are purposely stalling me and making me jump through hoops for my money that I have won.

Totally unacceptable that this is happening. I have noway of contacting them other than the chat function and I keep getting fobbed off with different reasons as to why this is delayed.

Please resolve my issue

Hi,

I have requested two withdrawals.

1. 28/02/19 - 2000 USD
2. 03/01/19 - 400 USD

Till now the status shows as pending, despite all the verification was done previously.

I have submitted complaint through the online chat two days ago, however no update was received on the same till now.

I would appreciate if the management could have a look in to this issue, as per the stated information its mentioned that withdrawals are instant.

Thank you.