11 years ago
Talked me into doing a wire transfer. Gave them all my banks info. Turns out my bank uses another bank to do international wires. I never got the money. I can show bank statements to prove it. They say they sent it and won't send it again. To whom did they send it? What a joke. Monika was very ride in accounting and told me I'm screwed. I asked for withdrawal Dec. 19th. They delayed me until end of Jan for verification. Now this.
Disputed Casino
Palace of Chance Casino
Reason
Delayed payment
AskGamblers
11 years ago
• Support Team
Based on the evidence that we received from casino management, we can confirm that player did get email where is stated that casino can't use intermediary bank and that casino send a wire transfer. We consider this complaint resolved and closed.
AskGamblers
11 years ago
• Support Team
@makisupa13,
Did you succeed to resolve this issue with your bank?
Did you succeed to resolve this issue with your bank?
AskGamblers
11 years ago
• Support Team
Based on the evidence we received from the casino management, we could confirm that player did received an email with instructions about intermediary banks, also that casino send a bank transfer. We recommend to the player to ask help from his/hers bank to resolve this situation.
11 years ago
You are a high class high integrity establishment. I think I will pay you a visit. See you soon
Palace of Chance Casino Complaint Stats
Resolved
215 / 231
Avg. Amount
$2,698
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
Screenshot