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Wire transfer never received


Talked me into doing a wire transfer. Gave them all my banks info. Turns out my bank uses another bank to do international wires. I never got the money. I can show bank statements to prove it. They say they sent it and won't send it again. To whom did they send it? What a joke. Monika was very ride in accounting and told me I'm screwed. I asked for withdrawal Dec. 19th. They delayed me until end of Jan for verification. Now this.

Discussion

User name
Based on the evidence that we received from casino management, we can confirm that player did get email where is stated that casino can't use intermediary bank and that casino send a wire transfer. We consider this complaint resolved and closed.
User name
@makisupa13,
Did you succeed to resolve this issue with your bank?
User name
Based on the evidence we received from the casino management, we could confirm that player did received an email with instructions about intermediary banks, also that casino send a bank transfer. We recommend to the player to ask help from his/hers bank to resolve this situation.
User name loyalty-level-2
You are a high class high integrity establishment. I think I will pay you a visit. See you soon

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500