Wire Transfer Delayed For Weeks

Hello, I followed all the rules of the casino. I paid 40eur and won 1600eur. They've been blocking my payment ever since. They give lots of excuses like Iban with spaces. Or that my name is not the right one when it's wrong. Each time they wait 48 hours and re-credit the money to my player account. I need help. Please. Thank you for everything.

On June 6, 2020, I told GTbets that I was an addicted gambler and needed to self exclude. This request was granted.

On October 13, 2020, I requested my account be reopened. Because of my addiction, the request was denied.

On September 9, my addiction was triggered. Using my name and address, I was allowed to open a second account, deposit and gamble. I did not receive a bonus so I contacted customer service. They indicated that it was not granted because I had a prior account. They still allowed me to deposit $820 and gamble.

In response to my refund request, they acknowledged they were aware of my addiction but allowed me to play anyways because 6 months had passed.