Complaint #2 GTbets Casino

Payment not received after 12 business days

By Simon C.

8 years ago

Message on forum

Hi,

I made a withdrawal from GTBets.eu on the 24th February 2018 and it was processed on the 26th February 2018. The withdrawal amount is USD $2,622.58 via bank wire.

Later on I received their withdrawal confirmation email:

"Thank you for your recent payout request. Your payout has been reconciled out of your GTBets account and sent for processing via Bank Wire on 2/26/2018. Please allow up to 12 business days from this point for crediting, though we aim for quicker.”

12 business days have passed and still no money. Last time I withdraw from GTbets.eu it took 4-5 business days. I have contacted GTbets and they've confirmed the correct bank account number I submitted for withdrawal. I have been patient and considerate but their "delayed payments" take far too long. If I receive this payment soon I'll gladly remove this complaint and leave good feedback.

Disputed Casino GTbets Casino

Reason Delayed payment

Amount $2622.58

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

someguy4321

• New Zealand • 2 reviews

8 years ago

Thank you! I look forward to using GTBets soon!

GTbets Casino

• Representative

8 years ago

Hi Simon,
Thank you for your suggestion, and also for confirming that you received the wire. We are very happy to have this resolved, and apologize for the inconvenience that it has caused you! We look forward to doing our best to provide you with excellent service for the foreseeable future, as well as all of our other clients! We take GREAT pride in the product that we offer, and our aim is to treat every customer how we would like to be treated as customers as well!
Kind regards,
GT Management

someguy4321

• New Zealand • 2 reviews

8 years ago

Great news! Received payment this morning. That was one long wait.

Gtbets - to improve your bank-wire withdrawal system you could add a bank account confirm prompt (shows up after customer enters their bank account number and clicks the withdraw button). This ensures the bank account entered by your customers is double checked. This way both GTbets and the customer know they've entered/received the correct bank account details.

Askgamblers - thanks for helping resolve this problem.

GTbets Casino Complaint Stats

Resolved 1 / 3

Avg. Amount $1,248

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

GTbets Casino Complaints

See all complaints for this casino

Problem with GTBet

Hello, I followed all the rules of the casino. I paid 40eur and won 1600eur. They've been blocking my payment ever since. They give lots of excuses like Iban with spaces. Or that my name is not the right one when it's wrong. Each time they wait 48 hours and re-credit the money to my player account. I need help. Please. Thank you for everything.

Rejected

€1,600

Addicted gambler allowed to play

On June 6, 2020, I told GTbets that I was an addicted gambler and needed to self exclude. This request was granted.

On October 13, 2020, I requested my account be reopened. Because of my addiction, the request was denied.

On September 9, my addiction was triggered. Using my name and address, I was allowed to open a second account, deposit and gamble. I did not receive a bonus so I contacted customer service. They indicated that it was not granted because I had a prior account. They still allowed me to deposit $820 and gamble.

In response to my refund request, they acknowledged they were aware of my addiction but allowed me to play anyways because 6 months had passed.

Unresolved

$820

Wire Transfer Delayed For Weeks

Cashed out April 2ND 2018, Going on 9 business days now waiting on a payment for $500 dollars thru gtbets. For a 60 dollars transfer fee you would think it would be a swift process. Since when did why transfers take more than 2 days tops? You lose more than you win most of the time so gtbets collects instantly off everyones losses but makes you wait 12 days to collect your winnings. Now how can you keep customers playing the ball that way? Last week I was calm but after waiting 10 whole days (8 business days) it's very frustrating

Rejected

$500

Accept UK players against the law

This casino is advertising the uk however is not allow , also I register with my uk address and they allow me to deposit, their customer service is very rude! Do not play there uk customers, their customer service don't wanna listen and the hunged up

Unresolved

$300