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Addicted gambler allowed to play


4 years ago

On June 6, 2020, I told GTbets that I was an addicted gambler and needed to self exclude. This request was granted.

On October 13, 2020, I requested my account be reopened. Because of my addiction, the request was denied.

On September 9, my addiction was triggered. Using my name and address, I was allowed to open a second account, deposit and gamble. I did not receive a bonus so I contacted customer service. They indicated that it was not granted because I had a prior account. They still allowed me to deposit $820 and gamble.

In response to my refund request, they acknowledged they were aware of my addiction but allowed me to play anyways because 6 months had passed.

Disputed Casino GTbets Casino
Amount $820

Discussion

User name

Dear @GTbets Casino,

Please keep in mind that posting dots or any other meaningless signs instead of proper updates / statements on the complaint thread, is not in line with the AGCCS Terms and Guidelines. Please refrain yourself from doing that. 

In addition, kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from your team.

Should you fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

Thanks for your cooperation. 

User name
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User name loyalty-level-2
What is that supposed to mean?
User name
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GTbets Casino Complaint Stats

Resolved 1 / 3
Avg. Amount $1,248
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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