Complaint #5 Winota Casino

Closed my account and ignored me after problem with opening games

By Elisa H.

2 years ago

Message on forum

So i deposit 10e on this casino, i tried severall games and severall different game providers but any of those games didnt open. I asked about this from customer service but they just asked open More games. I asked to withdraw my deposit 10e, not much i know but its money. They closed this chat and dont answer me anymore. I want my money back.

Disputed Casino Winota Casino

Reason Refund declined

Amount €10

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Elisa10,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Winota Casino

• Representative

2 years ago

Dear all,

Thank you for reaching out to our Customer support!

We are sorry to hear about your experience with our website.

Please be informed that your deposit has been refunded successfully.

We sincerely hope this helps resolve the case.

Best regards,
Winota Customer support

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per Winota Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

2 years ago

Dear Winota Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Winota Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $5

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (249)

Winota Casino Complaints

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Winota refuses my support requests

To resolve another ongoing dispute, I urgently need Winota to provide me with information on when my account has been self-excluded. I know for sure this happened sometime in February. I have not received an answer despite asking them to provide this information three times and contacting also the live support multiple times.

Resolved