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Slotastic Casino - Winnings voided without any explanation

UNRESOLVED
Dulukhan Bangladesh Message
Posted on 22 November 2017

I newly joined in Grande vegas casino and win 100$ .that was nice feeling for me.no problem faced in withdraw and account verification.i was happy with this group .so that i joined Slotastic casino,again i enjoyed more and luckyly i win 180$.so i forward my same documents to slotastic casino for verification.but they closed my account by this explaination.i don't understand what's wrong in my account.i hope Askgamblers will help me for this justification.i'm just helpless.i don't know what to do.i want the reason of this activities?i can challenge,my documents is valid and i have not send any unvalid documents.please help me to solve this problem.....This email replied to me from slotastic documents department.....

Dear Dulu,

We are contacting you from Slotastic Risk Management.

After reviewing the documentation submitted, your account did not pass our internal security checks.

A decision has been made to close your account. This decision will not be reversed.

As per our Terms and Conditions:

16. All cash-ins will be subject to audit before being processed. Players must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, account will be locked and all winnings and/or cash-ins will be voided.

https:­//w­ww.s­lo­tas­tic.co­m/e­n/t­erm­s-c­ond­itions

In the event a new account under your name is created, it will also be closed.

Regards,


Lisa 

Slotastic Security Team

AskGamblers
Posted on 06 December 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Slotastic Casino Complaints

  • 8 of 11 resolved
  • 3 days avg response
  • 2 weeks avg complaint life
  • 302 USD avg amount

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