Slotastic casino - Closed my account without reason and evidence.

On 4 December I submitted the documents to slotoastic casino and on the 7th of December I received a reply email from them:

Dear D****,

Thank you for contacting Slotastic Casino.
We wish to confirm the receipt of the following documents sent to us via email:

-Photo Identification
-Proof Of Address

However before we can complete the verification process, we kindly ask that you submit the following document for review:

-A Picture of you holding your Photo Identification to your face. Please Ensure that the details of your Photo Identification are visible in the picture.

Should you require any further assistance, please feel free to contact us.

Regards,
Jane
Financial Services
[email protected]

They asked me a picture holding id card, I also give them what they ask for.
on 10 December I get an email reply:


Dear Mr. S*****,

We are contacting you from Slotastic Casino Risk Management.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:

16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.

http:/­/ww­w.s­lot­ast­ic.c­om­/en­/te­rms­-co­ndi­tions

In the event a new account under your name is created, it will Also be closed.

Regards,
Lisa
Casino Risk Management


I really do not understand why they closed my account, but I submit all the documents were genuine and valid from the government. I want a reason and proof of casino slotastic why they closed my account ..

thank you

@Megaloman,
Any update considering your complaint? Thank you.

I hope.
I think they will not respond my complaints
Because they are haven't valid evidence to be provide.

Hi there,

Please note as described in our earlier email, your account didn’t pass our internal security checks, therefore the account was closed.

Kind regards,
Slotastic

Can you provide me valid evidence?

Thank you :)

please i askgmblers to ask them proof if my account does not pass security chcek .
I do not believe it if I do not pass security documents check , because all my documents valid.

I will waiting until my complaint be resolved.


Thank You

AskGamblers Complaints Team has been provided with a detailed explanation and evidence on behalf Slotastic Casino management regarding this issue. Based on all the information we got, we can confirm that player failed passing the verification process which is a routine procedure applied after a withdrawal request is being initiated.

AskGamblers has zero tolerance against players trying to play unfair and acting in a manner which could be describe as fraudulent to say the least. That is why this complaint is being rejected and no further communication shall be provided and conducted on behalf AskGamblers Complaints Team towards the original poster.

The complaint is now officially closed.