Complaint #10 Winning Casino

Withdrawal method not available and crypto method does not work

By Sageir S.

6 days ago

You cannot withdraw from winning Casino.

I deposited with skrill. The method for withdrawal is not available to me. So I had to request via crypto. I did this. It was pending for 5 days then got rejected. I think this is because when you select crypto and put the amount in the screen then just auto jumps to saying 'success', at no point do you put in the wallet address or coin.

I was told on chat by someone called 'Chris B' this is normal and they then contact me asking for the wallet and coin number (but would not let me supply it on chat). Obviously that never happened and the withdrawal was just cancelled.

I need some help with mediation

Disputed Casino Winning Casino

Reason Delayed payment

Amount $41.94

Discussion

AskGamblers

• Support Team

3 days ago

Dear all,

As apparent from the latest development, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear @sagfel,

The AskGamblers Complaint Team is kindly asking you to submit a separate complaint, should you face issues with other payments which were not part of the present case or if they are referring to another casino operator.

Thanks for your cooperation.

Inactive user

3 days ago

I have done some research and see this site is related to vibebet and HNA Gaming. Who also are not allowing crypto withdrawals but not engaging.

Can someone from winning.io help with this as I have money in that account for 2 months and cannot withdraw?

AskGamblers

• Support Team

4 days ago

Dear @sagfel,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Winning Casino

• Representative

4 days ago

Dear player,

We have reviewed your account and can confirm that your withdrawal was successfully processed on the 6th of July and returned to the wallet address you provided. Since then, we have received no new communication from you. Can you confirm you received your withdrawal, please?

Also, upon checking, we can see that a document request was made as part of our standard KYC verification procedures when the withdrawal was requested, which was the reason for the delay and the cancelled withdrawal, since a reminder had to be sent for the documents.

Should you require any further assistance, please feel free to reach out to our customer support team.

Regards,
Winning.io

Winning Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $2,554

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Winning Casino Complaints

See all complaints for this casino

Withdraw is pending for 3 days

Hello. Please help me understand the current situation with the casino. On October 28, I created an account at the casino. Made a deposit. I played in a live casino, then in slots. After I won the money 163€, I decided to withdraw it. I created a request on October 29th. And since October 29, my request has been under consideration. I wrote to the casino’s live support about the timing of consideration of my request, but as I understand it, the casino does not have clear regulations on the timing of consideration of withdrawal requests. They are not limited by time, i.e. any casino request can be considered within one day, maybe a week, or maybe a month or maybe even a year. And this raises my concerns that in this way the casino, with its unsubscribes, will delay the moment of approval of the withdrawal of funds. I am ready to undergo any verification if necessary. Please help me get my money or get information from the casino where they would give specific deadlines for considering the request.

Rejected

€166

Keeping my winnings on hold

Dear AskGamblers team.

Yesterday 24.04.2023 I made an account with winning.io. I made a deposit of 2700 and won some. At the end my balance was around 6450. I sent my Passport and Passport selfie. Proof of payment method (Neteller) and today 25.04.2023 I was going to go upload my POA as I saw my account disabled. Even the VIP manager contacted me this morning to help with my verification.

I didn't use any bonuses or any kind of advantage play what was sited when I asked about this on live chat. This is pure scam. I want my balance paid in full as I didn't broke any kind of rules. I can forward you the live chat history via email.

Resolved

$6,540

Closed the account and confiscated my winnings without providing any reason

Hello, I won 3500 USD on winning.io, I verified the account and everything was fine, then I made a withdrawal request, even after 8 hours I contacted support to ask how long the withdrawal will take. Then a support worker with he asked if I could answer some questions, and I accepted after he said that it would be polite on my part, I will send the questions and all the writings by post. Then my account is blocked without any reason and when I want to check out why they have closed my account they sent me an email to ask for the crypto address to pay me the amount of my deposits. The amount of my deposits is about 1900 usd but I don't want to accept this much since I won and the winner belongs to the price that was won. Thank you.

Resolved

$3,564

Delayed payment more than 4 days

Hello. My situation is rather sad.

I signed up at the casino. Made a deposit. Got a bonus. I played this bonus. Scrolled through my deposit. I have been verified at the casino. I uploaded all the documents that were required of me. Then I received approval from the support service to withdraw funds. More than 4 days have passed since my application was submitted until today, but I still have not received my money.

The casino support service writes that due to the manual processing of applications, the withdrawal of funds is delayed. I asked to clarify how long they will consider my application. The support service did not give an exact answer. I asked the support service if they have a deadline for considering applications, they did not give an answer to this. It turns out that players in this casino are not protected from the fact that the casino can consider an application for withdrawing funds for a week, month, year, etc.

Please look into this complaint. I also apply proof that my application is being processed. I also attach a screenshot that I uploaded several photographs of documents and the verification requirements were met, and I also attach screenshots of the last correspondence where the support team cannot give a specific explanation when the application for withdrawal of funds will be considered.

I ask you to give me your support in getting my money

Resolved

€63