Complaint #1 Winning Casino

Delayed payment more than 4 days

By iskan

3 years ago

Hello. My situation is rather sad.

I signed up at the casino. Made a deposit. Got a bonus. I played this bonus. Scrolled through my deposit. I have been verified at the casino. I uploaded all the documents that were required of me. Then I received approval from the support service to withdraw funds. More than 4 days have passed since my application was submitted until today, but I still have not received my money.

The casino support service writes that due to the manual processing of applications, the withdrawal of funds is delayed. I asked to clarify how long they will consider my application. The support service did not give an exact answer. I asked the support service if they have a deadline for considering applications, they did not give an answer to this. It turns out that players in this casino are not protected from the fact that the casino can consider an application for withdrawing funds for a week, month, year, etc.

Please look into this complaint. I also apply proof that my application is being processed. I also attach a screenshot that I uploaded several photographs of documents and the verification requirements were met, and I also attach screenshots of the last correspondence where the support team cannot give a specific explanation when the application for withdrawal of funds will be considered.

I ask you to give me your support in getting my money

Disputed Casino Winning Casino

Reason Delayed payment

Amount €63

Discussion

AskGamblers

• Support Team

3 years ago

Dear @iskan,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Winning Casino

• Representative

3 years ago

Dear Player,

We apologise for not getting back to you on this thread sooner, in the time since the complaint was opened we can see that you have spoken directly with our support team and the issue has been resolved.

The withdrawal of €63 was paid out to you successfully on the 7th of February and I can see you confirmed with our support team that this was received.

Thank you for your time with this & apologies again for the delay

Regards,
Winning Team

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Winning Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 years ago

Dear Winning Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Winning Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $3,391

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

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