Complaint #13 WinLegends Casino

Verification issue and payment delay

By Kebabrulle

3 years ago

Hello.

So I started to play at this casino a week ago on Friday 2/6-2023.

I used my Mifinity wallet and deposited 40 euro.

Started to play blackjack and won up and down and at last I came to 600 euros.

Meanwhile, I was playing blackjack, I also verified myself which is automatic, it has an id and electricity bill, and even a selfie.

I also uploaded two pictures of my Mifinity account which shows my name etc.

Today when I contacted chat (again) they told me I need to send proof I own Mifinity wallet, which I already did and it is green on the site even.

I kept dealing with this Bianca who keeps copying and pasting the same messages all the time about how kyc had contacted me via email, and I never had any emails from them at all.

I even sent [email protected] and support@winlegends.com emails without a response from them.

So support tells me I need to verify Mifinity even though I did.

Also tells me KYC sent me emails when isn't through either.

I need help with this.

Disputed Casino WinLegends Casino

Reason Delayed payment

Amount €600

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inactive user

3 years ago

Account is closed, but i still havent got any emails regarding withdrawal, documents or from support at all.

Case is closed.

WinLegends Casino

• Representative

3 years ago

Dear SMEAGOL,

On 06.05.2023 an email was received from your email <email address removed> asking you to close your account.

Your account was closed on 2023-06-06 06:16 UTC+0 and you were notified by email to <emal address removed>

If you have any additional questions, we will be glad to help you.

Best regards.

Winlegends Casino Risk Department.

WinLegends Casino

• Representative

3 years ago

Dear SMEAGOL,

According to the rules of our casino to close the account by contacting the chat is not possible.
According to the rules:
14.1. If there is no debt to us or any other third party, you may close Your Account and terminate the Terms of Use on no less than twenty-four hours notice to us at any time. You can contact our Customer Services Department - support@winlegends.com for notify us about your decision.

If you have already emailed support@winlegends.com- please wait for review. You will be notified when it has been reviewed.

As you can observe absolutely all activities in our casino are carried out strictly by the established rules.

Best regards.
Winlegends Casino Risk Department.

WinLegends Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $488

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

WinLegends Casino Complaints

See all complaints for this casino

Intentional stalling of withdrawals

Hello,

I have been struggling to withdraw winnings from WinLegends for 1.5 weeks now. They have twice accepted only one of multiple open withdrawal requests in order to stall the others. Today they canceled my two open withdrawals and again asked me to make new withdrawal requests for smaller amounts.

1st time:

-> I had 2 open withdrawal requests each for 1000€

-> They cancelled the requests and asked me to make new requests each for 500€ (the casino has a limit of 3 withdrawal requests so clearly they stall and want me to play more)

-> I made 3 new requests each for 500€

-> They then accepted only one withdrawal request of 500€ and not the other two

2nd time:

-> I got lucky and won more so I made 3 withdrawal requests for 1000€ on 3.10.2024

-> They accepted only one withdrawal request of 1000€ and not the other two

-> Today I asked them why the other two withdrawals were delayed, answer was: "We would like to inform you that your withdrawal requests totalling 2000 EUR have been interrupted due to technical reasons. Please try to create withdrawal requests of 500 EUR each, the finance department will make the withdrawal as soon as possible."

I think it's quite clear that they are acting unfairly and continuously stalling the withdrawals. I have now made two new withdrawal requests each for 1000€.

If possible please help me. The casino's behavior is unfair and time-consuming. Thanks :)

Rejected

€2,000

WinLegends doesn't pay my 750 EUR

Winlegens doesn't pay my winnings!

I have waited over a month now for my 2 withdraws, with the total amount of 750€ (500€ + 250€).

Winlegends just say that my account is under some check but nothing happens.

My account was fully verified earlier and all payments went without problems until now.

I have been asked for more documents under this check and I have sent them but still, nothing has happened and they don't even answer when will I get my money.

I have tried to ask this many times already. This is just awful experience with them.

Can you help me to get my money?

Resolved

€750

Refuses to permanently close account

After asking multiple times by live chat and email, they refuse to permanently close my account.

In live chat they claim they can't do it due to technical difficulties and that i should contact by email and i will get reply soon.

24 hours later still no reply.

This is unfair as they know that some people will not resist the urge to deposit and gamble more money .

Resolved