Complaint #3 WinLegends Casino

Refuses to permanently close account

By Tolga K.

3 years ago

After asking multiple times by live chat and email, they refuse to permanently close my account.

In live chat they claim they can't do it due to technical difficulties and that i should contact by email and i will get reply soon.

24 hours later still no reply.

This is unfair as they know that some people will not resist the urge to deposit and gamble more money .

Disputed Casino WinLegends Casino

Reason Terms violation

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inactive user

3 years ago

Account was closed successfully.

But i still am unhappy about the fact it takes so long.

You should make a quicker option to protect gamblers!

Thanks AG for everything you do for us ☺️

AskGamblers

• Support Team

3 years ago

Dear @T0t0diabl3,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

WinLegends Casino

• Representative

3 years ago

Dear T0T0DIABL3.

We have examined your complaint about account closure in detail.
According to the rules of our casino, the account can be closed only by contacting support@winlegends.com:
14.1 If there is no debt to us or any other third party, you can close Your Account and terminate the Terms of Use on no less than twenty-four hours' notice to us at any time. You can contact our Customer Services Department - support@winlegends.com for notifying us about your decision.

14.1.1. In request for closure of the account you may mention:

- the objective of your request (closure of the account);

- the reason for your decision (in particular if you are going to close your account because of concerns over the level of Your use of the Services. We will reply to your request after getting it. There will be a confirmation of the closure of the account and the date when this closure will be effective. Account Holder, for his part, commits to continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).

An email requesting the termination of your account was received on February 25, 2023 08:19 GMT+0.
25 Feb 2023 20:31 GMT+0 An email was sent to you with a request to provide the reason why you want to close your account.
On Feb 25th 2023 23:00 GMT+0 an email was received from you indicating that you wish to close your account permanently.
On February 26th, 2023 11:09 PM GMT+0 your account T0T0DIABL3 has been closed and you have been notified via email about this.

If you haven't received the email, please check both your inbox and spam folder for an email.
All of the actions regarding your account were carried out within the rules of our casino.

Please, if you have any questions or difficulties, please contact e-mail: support@winlegends.com

WinLegends Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $488

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

WinLegends Casino Complaints

See all complaints for this casino

Intentional stalling of withdrawals

Hello,

I have been struggling to withdraw winnings from WinLegends for 1.5 weeks now. They have twice accepted only one of multiple open withdrawal requests in order to stall the others. Today they canceled my two open withdrawals and again asked me to make new withdrawal requests for smaller amounts.

1st time:

-> I had 2 open withdrawal requests each for 1000€

-> They cancelled the requests and asked me to make new requests each for 500€ (the casino has a limit of 3 withdrawal requests so clearly they stall and want me to play more)

-> I made 3 new requests each for 500€

-> They then accepted only one withdrawal request of 500€ and not the other two

2nd time:

-> I got lucky and won more so I made 3 withdrawal requests for 1000€ on 3.10.2024

-> They accepted only one withdrawal request of 1000€ and not the other two

-> Today I asked them why the other two withdrawals were delayed, answer was: "We would like to inform you that your withdrawal requests totalling 2000 EUR have been interrupted due to technical reasons. Please try to create withdrawal requests of 500 EUR each, the finance department will make the withdrawal as soon as possible."

I think it's quite clear that they are acting unfairly and continuously stalling the withdrawals. I have now made two new withdrawal requests each for 1000€.

If possible please help me. The casino's behavior is unfair and time-consuming. Thanks :)

Rejected

€2,000

WinLegends doesn't pay my 750 EUR

Winlegens doesn't pay my winnings!

I have waited over a month now for my 2 withdraws, with the total amount of 750€ (500€ + 250€).

Winlegends just say that my account is under some check but nothing happens.

My account was fully verified earlier and all payments went without problems until now.

I have been asked for more documents under this check and I have sent them but still, nothing has happened and they don't even answer when will I get my money.

I have tried to ask this many times already. This is just awful experience with them.

Can you help me to get my money?

Resolved

€750

Verification issue and payment delay

Hello.

So I started to play at this casino a week ago on Friday 2/6-2023.

I used my Mifinity wallet and deposited 40 euro.

Started to play blackjack and won up and down and at last I came to 600 euros.

Meanwhile, I was playing blackjack, I also verified myself which is automatic, it has an id and electricity bill, and even a selfie.

I also uploaded two pictures of my Mifinity account which shows my name etc.

Today when I contacted chat (again) they told me I need to send proof I own Mifinity wallet, which I already did and it is green on the site even.

I kept dealing with this Bianca who keeps copying and pasting the same messages all the time about how kyc had contacted me via email, and I never had any emails from them at all.

I even sent [email protected] and [email protected] emails without a response from them.

So support tells me I need to verify Mifinity even though I did.

Also tells me KYC sent me emails when isn't through either.

I need help with this.

Resolved

€600