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Winbig 21 Casino - Waiting for my payment for almost 2 months

RESOLVED

Complaint Info

Disputed casino

Winbig 21 Casino

Amount

$ 86

Posted on June 28, 2022

This was my first deposit here. I have emailed all documentation as per requested. It's been since may 2, 2022. It was a clean deposit no play through no bonus. I played on my own money. And payout is still pending. I have been trying to reach out via email, chat, by phone. I get ignored by chat. And when I call placed on hold for hours. No response to emails either.

AskGamblers
Posted on June 30, 2022

Dear Winbig 21 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on June 30, 2022

I got an email saying they are have delays issuing payments. But no time frame as to when I will receive my payment.

AskGamblers
Posted on July 4, 2022

Dear Winbig 21 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on July 5, 2022

I received payment fom win big 21 it did take almost 60 days though.

AskGamblers
Posted on July 5, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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