Honestly who is running this place! Ive been trying to withdraw my winnings of £235 for days now but i keep getting fobbed off by this sam person who frankly i think just doesnt understand plain english! For 3 days running ive spent over two hours in live chats trying to get them to proccess my withdrawl back to my bank card as there is no option in the cashier for this. I was told to make a withdrawl i must deposit first. which i did but i just simply cant get a straight answer from them. ill paste some of todays conversation in now! please help somebody!
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sam: How may i help you please /
you: Hello again sam. I just wanted to make sure my email for withdrawl to my card has reached your accounting team and that it is going to proccessed in 48 hours like i asked?
you: very unhappy about all the trouble yesterday.
sam: please give me a moment to verify your account
sam: firstly you need to go the cashier and place the withdrawal request and then after that we can process your withdrawal request
you: Dont start making this complicated again. ive said in the eamil you have 48 hours to get this sorted and surprise surprise ive had no reply. I cant withdrawl in the cashier because there is no option to withdraw to my bank card which i made the deposit with. you are fobbing me off again. I want the money withdrawn to my bank card and proccessed or i will be contacting the relevant authorities and making complaints because this is a joke! withdraw my money to my card now please.
you: You told me last night to email your accounting and we agreed that they would proccess it within 48 hours and now your acting like you dont know what im talking about? Im not leaving this chat untill i see my balance withdrawn and i have a email reciept delivered to say its been proccessed to my card.
sam: you will find the withdrawal options in the cashier page
sam: it is mandatory to put the withdraw request and then we can process the withdrawal
you: WHERE????????? there is no option to withdraw to my bank card? sort this out right now please! i waited ten minutes for you to write an answer which makes no sense!!!
sam: Please give me a moment to verify that why you are not getting withdrawal options
sam: in your cashier page
sam: as i confirmed it from the Technical team, they said that there is some technical snag is going on from the end of Rival because of that you are not getting withdrawal options
you: Fine i dont care about that!Last night you told me to email accounting and they would proccess my withdrawl back to my card within 48 hours. so you lied to me! YOU withdraw the money for me now and YOU email me a confirmation reciept to. im not leaving this chat untill its resolved.
Its been going on like this for days. i dont think they know what they are talking about at all! today is the 09/10/12