I won a random jackpot at Classy Casino the first week in November of this year. It was worth approximately $25,000. I then inquired how I could withdraw my winnings. See the following discussion from 11/07/2015:
Please wait for a site operator to respond.
You are now chatting with 'Donna'
Donna: Welcome to the Casino Support, my name is Donna. May I have your username and how may I help you?
Donna: Hello Susan
Donna: How are you?
susandes: I need to know the best way to do a large withdrawal
Donna: Congratulations on your winnings!
Donna: As a one-time verification procedure, please send the following documentation prior to withdrawal request:
Donna: • Colored copies of both sides of the proof of identity (driver’s license, picture ID);
Donna: • One proof of residence (electronic or paper-based, not older than 3 months: credit card statement, utility bill, voided check);
Donna: • Color copies of both sides of all the credit cards that you used to deposit with us;
Donna: • A completed Faxback Form which you can find here - http://www.classycoin.com/banking.html
Donna: You can e-mail the documents to faxbac[email protected]lassycoin.com. It takes up to 2 business days to approve the faxback and documents.
susandes: thank you
Donna: My pleasure. I wish you the best of luck! Enjoy playing with us!
susandes: so good so far
Your chat transcript will be sent to [email protected] at the end of your chat.
susandes: how long to be paid?
Donna: It takes up to 2 business days to approve them. Business days are from Monday till Friday. Once they are approved, you will receive an email notification about it and then you can make a withdrawal request. It takes up to 10 business days to approve your withdrawal request and then, up to 5-7 business days to receive money by wire transfer.
susandes: thank you
Donna: You are always welcome
Donna: If you need any assistance please do not hesitate to contact us. We will be happy to help anytime! Thanks for playing
I proceeded to get verified. I then asked for a withdrawal of $3000, the maximum they allow. After a while I was approved for $1000, with the other $2000 being returned to my balance. I then asked for $3000 again, but this time my request was declined, with no reason given. When I contacted the casino by phone last week I was told that the finance department was looking at the request and it would be about 60 days until they would decide what to do, with no reason given about what the problem is.
Please help me with this. This is so unfair.
User name susandes