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WildPharao Casino - I have been waiting for my payment four months

UNRESOLVED

Complaint Info

Disputed casino

WildPharao Casino

Amount

€ 16000

Posted on May 18, 2022

Hello,

I've been waiting for several months (since December and January) for open payments totaling €16k.

The amounts have not yet been processed. Occasionally, amounts were paid out after several inquiries in the chat.

However, the mentioned 16k € are still open.

I am now in the 4th month of waiting.

The chat and e-mail support is always available, but this doesn't change anything.

My account is fully verified.

I ask for support.

Many thanks.

Posted on May 18, 2022

Dear FLOWER,


Thank you for letting us know about your problem. Can you please provide us with your username (player ID) in Wildpharao?


Thanks in advance and best regards,
Wildpharao Support Team

AskGamblers
Posted on May 18, 2022

Dear WildPharao Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on May 18, 2022

Dear WP team,

short info on my part: yesterday I was paid 1k€. So 15k € is still open.

Name: < username removed >

Many greetings.

AskGamblers
Posted on May 21, 2022

Dear WildPharao Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on May 24, 2022

Hello WP Team,

how is the situation?
Unfortunately, no further payment has arrived at the moment.
When will the other payments follow?

I would be grateful for a feedback.

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