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Wild Tornado Casino - Unable to access my account

RESOLVED
Complaint Info
Disputed casino Wild Tornado Casino
Reason Software glitch
Amount BTC 0.015
Posted on May 2, 2019

Following the reopening of my account, they have not let me into my account. When I press forgot password I never get the email. I asked them to fix it, and after 2 days of them doing nothing, at the end of their day Friday, they ask for permission to get into my account to change it manually. I gave them permission but they couldn't do anything over the weekend because their technical department works Monday through Friday. But now today their managers are off, they just informed me. Something is not right. I want back into my account. It's been a week.

I'd like to add that I've tried closing my account with them and withdrawing the 15 mBTC in my account since I can't access it. They've told me they can't, and I must request a withdrawal from within my account that I can't access. Which sounds pretty fishy to me.

Thank you, 

Posted on May 3, 2019

Dear Joey,

We are always loyal to every single player in our casino, we value their opinion and take into account all their advice to improve our casino and to be even more loyal to our players.

When you wrote to the live chat support with your problem, we took the responsibility and opened your account even though it was previously closed because of transactions considered as chargebacks.

Then, you have faced a problem with logging into your account, and we used all the possible methods to help you. We are sorry that it took some time, as we had mentioned in live chat we sent dozens of letters to your email, but, maybe due to some technical issue, you were just not receiving them, so that is why we had to ask for your permission to change your login information manually.
In the end, you were able to have full access to it. Moreover, we have issued a loyalty bonus to you due to the difficulties you had to face since we want only good experiences for our players.

Furthermore, since the money was written off your account as chargeback, we have returned it back to your balance.

At this moment, we can see that you're very active at your account. You were able to access it and to make a withdrawal of 0.01500000 BTC, and now you are actively making deposits and playing at our casino.

Thank you for staying with us! Wish you the best of luck!

Best regards, Wild Tornado Casino support team

AskGamblers
Posted on May 3, 2019

Dear @Bitchboy23,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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