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Wild Tornado Casino - Struggling to withdraw funds

RESOLVED
Complaint Info
Disputed casino Wild Tornado Casino
Reason Declined payment
Amount $ 5500
Posted on May 29, 2021

I've been struggling to withdraw any funds for a week.

Firstly the casino said I had to provide verification documents which I happily did.

Then withdrawal via the card I deposited (visa) was not allowed or working.

Then my account was locked and I had to provide an extended verification process over Skype and submit further documentation which I happily did.

Then I was told to withdraw via bank transfer. These have been declined for various changing reasons and now they are having technical issues and I'm being asked to set up a Skrill or neteller account, deposit again, and then use those services to withdraw instead.

It feels like they are dragging their feet.

Posted on May 29, 2021

The total amount to withdraw is over $5500. It's a good win for sure.

Such a shame because the rest of the casino is great and I want to play more but refuse to deposit anymore if I can't ever withdraw.

Posted on May 29, 2021

Hello everyone involved,

We are sorry to hear that player JOSEPHNZ had to face withdrawal difficulties. Be sure that we will collect more information on this matter and report what happened, as well as notify about the next steps in resolving the situation.

Posted on May 30, 2021

Resolved. Thank you team. Got a really informative reply from a senior customer service manager who explained the situation clearly.

Posted on May 30, 2021

Hello everyone,


The main thing is that our players were happy, so we are glad to hear that the situation can be considered resolved, and the customer is satisfied with the end result.

Thank you for your understanding. If you have any other questions, we will be happy to help.

AskGamblers
Posted on May 31, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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