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Wild Tornado Casino - Troubles with e-transfer, lack of support

REJECTED
Complaint Info
Disputed casino Wild Tornado Casino
Reason Amount not credited
Amount $ 30
Inactive user
Posted on April 3, 2019

Okay, firstly, i did a deposit on the 1st of april, by etransfer , I received all notifs in my email , all went good, the next day, i redeposited , same amount , i received my bank account notification that it has been accepted by Gigadat, i' ve spent whole day waiting for the funds to show up on my casino account, every 2 hours I was returning on live chat to question my deposit. now its been almost 24 hours no sign of my money, on my casino account details i can see the deposit was refused , but i received my bank notification that it was accepted by casino, so as you think i rechecked my profile details tried to validate my phone, never received sms, retried, unsuccesfully. chat agents tells me at first my deposit was refused, so i show them the proof that the money has been sent, then they tell me its pending, ...but we all know when they accept a transfer , they must put the money in casino account, they try to make me wait , for what? they screwed my day now im tired of ttrying to tell them their lack of professionnalism... I mean if it would of been my account verification, they would of told me... they just keep me waiting ,

AskGamblers
Posted on May 3, 2019

This complaint has been reopened as per Wild Tornado Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on May 3, 2019

AskGamblers Complaints Team has been provided by valid evidence on behalf management of Wild Tornado Casino where it is clearly displayed that player's behavior towards casino's support was offensive and abusive. AskGamblers Complaints Team considers the behavior shown by the player incompatible with the minimum standards of decency and normal attitude and behavior. Such behavior is considered as a direct breach of the Terms & Conditions associated with AskGamblers Complaints Service. 

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this case either and moreover, to ban player from using our services in the future.

AskGamblers
Posted on August 26, 2020

"AskGamblers Complaints Team has been provided by valid evidence on behalf management of Wild Tornado Casino where it is clearly displayed that player's behavior towards casino's support was offensive and abusive. AskGamblers Complaints Team considers the behavior shown by the player incompatible with the minimum standards of decency and normal attitude and behavior. Such behavior is considered as a direct breach of the Terms & Conditions associated with AskGamblers Complaints Service. 

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this case either and moreover, to ban player from using our services in the future."

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